Riverchase Dermatology -Bilingual Clinical Care Coord -Hybrid

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.

The Bilingual Clinical Care Coordinator is a telephone-based, hybrid remote/office-based position that performs care coordination duties by handling clinical inquiries from patients, team members, and providers. This includes answering incoming clinical calls, scheduling surgeries, providing pathology results, and coordinating care as directed by providers.

ESSENTIAL FUNCTIONS

• Successful operation within the electronic health record (EHR) system, to access, document, and review, patient documentation and request orders from providers for care coordination activities

• Effectively document and communicate patient needs to providers and obtain orders for care/treatment

• Coordinate all care/treatment ordered by providers

• Assist patients with Medication refills, Clinical care questions, and Coordination of scheduled surgical procedures

• Coordinates/completes prior authorization of medications

• Review symptoms/chief complaints with patients and schedule appointments accordingly

• Coordinate Telehealth visits, where appropriate

• Assist the clinic in reporting pathology results to patients through telephone and patient portal modalities of communication

• Schedule all procedures accurately, per the RCD Mohs training guide

• Responsible for handling patient concerns/requests throughout the continuum of care

We offer competitive salaries and benefits:

• Medical, Dental, and Vision available after 30 days of hire

• Short-term disability and life insurance, and many ancillary options.

• 401k available after 90 days of hire

• Excellent growth and advancement opportunities

• Discount on employee services

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time

• Monday

• Friday

• Hybrid schedule upon completion of training

TRAVEL

Travel is not expected for this position.

QUALIFICATIONS

Education

• High School Diploma or equivalent required. CDT, CMA, or RMA required clinical education.

Experience

• 2-3 years minimum experience as a medical assistant or LPN, Dermatology experience preferred.

Communication

• Excellent oral and written communication. Bilingual

• SPANISH is REQUIRED

Work Style

• Must be able to work well independently but ask for help when needed-the ability to analyze and interpret information, ability to interact and decipher information telephonically and electronically.

Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 100 locations throughout Florida and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, and plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!