This is Adyen
Speed is the foundation of our company. We think fast. We work fast. We launch fast. We put our merchants at the center of everything we do, and we never stop until the job is done. We're creating our own path, with a global team driving sustainable growth. We don't do hierarchy, egos or boundaries. "Not possible" is not in our vocabulary "freedom" is. This is who we are: honest, direct and always bringing an element of fun into our work. If you're ready to join the power of fast, keep reading.
Adyen is looking for a Risk Officer for our San Francisco office. This is a customer-facing role and the main focus will be protecting and educating our merchants and internal stakeholders regarding fraud and chargebacks. This role will be responsible for reporting to the Card Schemes and for acting as Adyen's subject matter expert on disputing chargebacks and mitigating fraud.
What you'll do
Monitor fraud and chargeback levels for the North America portfolio and provide proactive notifications to wider Risk Team, merchants, and partners
Understand Card Scheme rules/regulations and internal procedures that affect risk, fraud and dispute processing
Communicate guidance related to risk and chargebacks to merchants and internal teams
Support merchants leveraging our RevenueProtect solution to maintain low frauds levels
Generate reports and insights regarding chargebacks and fraud
Analyze payment data to discover anomalies and trends for fraud and chargeback prevention
Work with the product and development teams in order to generate platform enhancements that can assist in fraud prevention and mitigation.
This role is based out of our San Francisco office
This is a full-time position with the ability to work a minimum of 40 hours/week
You have full professional proficiency (written and verbal) in English
Who you are
5 years experience working in payments risk or chargeback role
You have a solid knowledge of fraud, chargeback and scheme rules and are able to provide detailed requirements to internal and external customers
Ability to effectively communicate the importance of the revenue-loss mitigation paradigm
You have a high level of self-motivation, always looking for ways to improve and make our processes more efficient
You have strong analytic skills and advanced Excel experience
Bonus points if you have experience creating impactful dashboards using BI tools (such as Looker)
Who we are
Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile and in-store channels. It is the only provider of a modern end-to-end infrastructure, connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. With offices around the world, Adyen serves nine of the 10 largest U.S. internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.
Ready to meet us?
If this role looks like your next challenge, apply by clicking the below link. We can't wait to meet you!
Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records