Risk Manager - Merchant Acquiring

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities and local government entities. The Bank operates banking centers and private client offices in Manhattan and Boro Park, Brooklyn in New York City and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

For more information, please visit the Bank's website at MCBankNY.com.

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. The Bank finished ninth in S&P Global Market Intelligence's annual ranking of the best-performing community banks with assets between $3 billion and $10 billion for 2022 and eighth among top-performing community banks in the Northeast region for 2022.

About the role:

The Merchant Services Risk Manager is responsible for supporting merchant processing in the continuous review and analysis of Merchant activity by monitoring both real-time platform risk systems and historic report activity.

Duties and responsibilities of the job include the following (but is not limited too):

• Work closely with Independent Sales Organizations' risk departments in their monitoring of merchant activity.

• Oversee Risk team and manage merchant fraud and risk events.

• Excellent organizational skills and an ability to multi-task and independently prioritize workload.

• Demonstrated proficiency in using multiple data platforms to access and obtain risk and compliance information.

• Aptitude to learn new software programs and job functions.

• Assist with creating, maintaining, and enforcing Bank policy and Acquiring Policy & Procedures

• Oversee periodic and ad hoc reviews in accordance with the Merchant Acquiring Policy and Procedures.

• Follow all suspected and confirmed risk events through to completion, communicating with the Card Brands when appropriate.

• Maintain merchant compliance with Card Networks as well as all applicable regulatory requirements related to payment processing and risk management, such as PCI-DSS, KYC, BSA/AML, etc.

• Develop and monitor key performance indicators (KPIs) for merchants and overall Merchant Acquiring portfolio

• Produce detailed ad hoc and recurring month end management reports highlighting trends and areas of opportunity.

• Assist with the preparation of statistical analysis to monitor trends, variations, patterns, and insights relating to merchant performance to aid in identifying fraudulent or suspicious payment transactions.

• Routinely conduct comprehensive analysis of transactions with heightened risk profiles, including an escalated review of credit, financial reports, tax returns, and merchant processing statements to determine the best way to maximize opportunities while managing risk.

• Assist with internal and external audits.

• Ownership of the Third Party - Persistent Merchant Monitoring Tool

• Recommend process and procedure improvements along with recommendations for software and automation as needed.

• Work with internal and external clients to gain adoption of policies and procedures.

• Translate analysis results and communicate findings as meaningful business recommendations to Management and acquiring clients as necessary.

• Collaborate with other departmental functional areas to ensure best practices and effective results.

• Assist with Card Association compliance and reporting requirements.Stay abreast of all new and emerging industry payment and fraud trends.

Preferred experience, education, and qualifications:

• 4-year degree preferred.

• 4+ years staff management experience

• 4+ years of formal payments risk management experience in a credit card or merchant services environment

• Experience with implementation with processors. TSYS (Global Pay) or Tri-Source (Repay) Preferred

• Knowledge of Card Brand rules and merchant acquiring industry risk trend experience

• Excellent written and verbal communication skills; decision-making skills, customer services skills and sensitivity needed when dealing with confidential information.

• Proficient with Microsoft Office applications including Outlook, Word, PowerPoint, and Excel

• Perform quality work within determined timeframes

• Interact professionally with other employees, customers, vendors and shareholders

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.

• Work on ad-hoc tasks, assignments and projects as needed

Potential Salary: $125,000 - $135,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.