Assist the Assistant General Manager, who supervises Operations and Risk Management, with responding to losses and processing insurance claims, on the job incidents, and any other human resources (HR) functions. This person performs moisture surveys and inspections during a water loss. This manager also serves a customer service function and will be responsible for meeting with residents, contractors, technicians, engineers, plumbers and members of the Board on a regular basis.
Analytical skills and an eye for detail
Strong customer service skills
Strong legal background - Certified Paralegal working in a law firm or insurance carrier strongly preferred
Excellent leadership and organizational abilities
Understanding of insurance, and claims administration, preferably within a condominiums
Excellent interpersonal, written and oral communication skills
Exceptional communication and presentation skills
Knowledge of Microsoft Office Programs, Notion, Buildinglink, Connect, Trello, FLIR Tools preferred.
Understand how to read and interpret a legal complaint
Understand how to read and interpret an engineer's report (i.e., environmental, survey, hygienist, electrical, structural, etc.)
Bachelor's Degree or 5 years of equivalent experience
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Defining, implementing and revising overall risk/claims management process, which includes an analysis of the financial impact on the asset when risks occur.
Perform on-site moisture surveys.
Work closely with contractors, insurance adjustors, homeowners and tenants on the re-build of units affected by losses (i.e., water/fire etc.).
Assist the Assistant General Manager with performing a risk/claims assessment: Analyzing current risks/claims and identifying potential risks that are affecting the asset.
Provide weekly, monthly, quarterly, semi-annual and annual metrics reporting as defined by management.
Provide quarterly updates to the Association's Board of Directors and on a semiannual basis to the Association during an open meeting.
Handle all site level human resources functions with the assistance of the Assistant General Manager to develop job descriptions, handle personnel issues, and develop and implement staff evaluations.
Maintaining records of insurance policies and claims.
Conducting policy and compliance audits, which will include liaising with internal and external auditors.
Building risk awareness amongst staff by providing support and training within the company.
Supervise administrative functions including, but not limited to, the creation of board packets, meeting minutes, covenants hearings, violation letters, and fine notices.
Analyze and implement administrative procedures to streamline office functions.
Plan and organize Board sponsored events.
Plan and organize all staff events.
Assists the Assistant General Manager to ensure proper reporting and safety documentation for all State and Federal required reports and code compliance.
Provides periodic reporting on financial impact after loss, risk assessments, claims process efficiencies and costs.