Risk Management Specialist - XRG Restaurant Support Center

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here's a Taste of What We Offer:

• Competitive Pay and Annual Bonus: Your hard work deserves recognition. We believe in rewarding excellence.

• Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.

• Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters.

• Company-Paid Life Insurance and AD&D: We've got you covered.

• Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.

• Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program.

• Employee Referral Program: Share the joy of being part of the XRG team with others.

• Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands and monthly catered lunch.

• Wellness Perks: Complimentary soda, water, coffee, fruit, and snacks to keep you fueled throughout the day.

• Time Off: Paid vacation, sick time, and eight observed holidays, with an additional floating holiday annually.

• Hybrid Work Option: Enjoy the flexibility of a hybrid work arrangement, with the option to work from home one day a week and four days in the office.

• Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.

• Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!

• Life Beyond Work: Embrace additional benefits such as pet insurance, legal services, and much more!

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!

Compensation Range: $22 - $27/Hour

• Range(s) - DOE

PURPOSE

The Risk Management Specialist will be responsible for the administration and management of the handling of claims from start to finish, including compiling, reviewing, and submitting accident reports, preparing and maintaining insurance claim forms, and maintaining files and records.

DUTIES & RESPONSIBILITIES

• Monitor and manage timely internal notification, reporting and investigation of claims (Workers Comp, General Liability, Auto and Property etc.)

• Guidance and recommendations shall include the appropriate medical management /treatment plan, timely return to work/compliance with light duty accommodations, analysis of potential credits and/or subrogation opportunities, expense cost review, and the optimal case resolution

• Monitor and maintain records for lost workdays and/or modified duty and return to work initiatives.

• Follow up weekly on doctor's work status reports and verify work restrictions can be accommodated

• Investigate claims timely and obtain proper paperwork.

• Review/Revise/Supplement the Settlement Authorization Forms prepared and submitted by the assigned claims adjuster for claims to provide settlement or optimal case resolution recommendations

• Directs third-party claims adjusters in the investigation and management of claims, supports defense counsel, and makes determinations on claims management, resolution and settlement - with assistance from the Director of Risk Management

• Evaluate, recommend, and obtain denial or settlement authorization

• Administer all claims of insurance programs with the objective to reduce the cost through prevention, proactive management, employee awareness and participation

• Maintain Medical Provider Network (MPN) Clinic listing

• Identifies, develops, and implements safety policies, procedures, programs and strategies and drives initiatives across the company to ensure a safe working environment and compliance with local, state and federal ADA and OSHA requirements

• Respond to WC Subpoenas timely

• Assists and/ or completes additional tasks as assigned

SKILLS & QUALIFICATIONS:

• Excellent verbal and written communication

• Ability to speak and write fluently in Spanish strongly desired

• Demonstrated working knowledge and implementation of Cal-OSHA, OSHA and safety programs

• Ability to apply good judgment when responding to officials and investigating safety issues

• Self-motivated with the ability to take the initiatives

• Strong analytical and problem-solving skills

• Ability to partner with others to achieve results

• Ability to present solutions effectively and influence decisions at all levels of the organization

• Proven leadership skills with the ability to inspire others to change behaviors and follow his/her lead

• Excellent organization and time management skills

• Proficiency in Microsoft Office applications

• Ability to travel as required for meeting position objectives, including overnight stays and airline travel when applicable

• Experience in restaurant/hospitality industry preferred

• Valid Driver's License

• Proof of eligibility to work in the United States

• 21+years of age

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Small to medium office or shared workspace

• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to sit for long periods of time

• Ability to use hands to handle, control, or feel objects, tools, or controls.

• Ability to repeat the same movements for long periods of time

• Ability to understand the speech of another person

• Ability to speak clearly so listeners can understand

DISCLAIMER

This job description is a summary of duties, which you as a Risk Management Specialist are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.