Risk Management Processor (Retail Back Office)

New York Community Bancorp, Inc. Hicksville , NY 11801

Posted 2 months ago

Description

JOB SUMMARY

RBO Risk Management Processor is responsible for the processing of Return Deposit Items and includes the following functions: the thorough review of account histories; utilization of Fraud and Sentry Alerts to detect fraudulent information that may have been provided at account opening; prompt communication of all fraudulent and suspicious activity to department management in addition to the Security Department and fraud team. Must be able to handle high volume of emails and call to assist our customers. Must be able to follow direction and communicate clearly in written and verbal form.

ESSENTIAL FUNCTIONS

Processes the Return Deposit Items as outlined in the departments Procedure (RDI). Retrieves large dollar notifications from EARNS website and place appropriate holds on accounts. Provides prompt communication to management, the Security Department and fraud team of all findings of fraudulent or suspicious activities within their daily work.

Processes the 30 day overdrawn account closeouts. Maintains files for customers on a repayment agreement. Must update daily department logs to reflect days' work.

Reviews multiple inclearing check reports to detect possible fraudulent checks, such as; Velocity and Large Checks on Low Balance. Provides guidance to the branches with any questions, concerns, or required decisions regarding the Inclearing Check Review Report. May assist in handling inclearing check fraud claims, which entails conducting a thorough research of customers claim, communicating to the branch what will be needed from them, opening the case in departments' claims database, working with Financial Institutions for possible recovery.

Reviews Sentry and Fraud Alerts and sends appropriate email notifications to branches as well as customer. Reviews Complete Payment Recovery Services (CPRS) invoices to properly notate payments made to CPRS by customers who were reported for collections. May assist Management with core system testing for scheduled upgrades and conversions.

When required, communicates to the Security Department of any suspicious or fraudulent findings. ChexSystems duties include: Reports required closures to Chex Systems.

Researches and respond to all reinvestigations. Reviews monthly invoice for payments. Reviews Bankruptcy reports and if record is found delete form ChexSystems.

Reviews ChexSystems inquires for potential new customers with records on ChexSystems and respond to branch if consumer does or does not meet criteria. Reclamations duties include: Utilizes systems and databases available to identify and reclaim funds for remittance to the Treasury.

Perform an inquiry to determine if there are any related accounts for the deceased person or any joint parties on the account and if found place holds on that account in an attempt to recover the funds. Attempt to recover lost funds following department guidelines. Monitor and complete collection process, correspond and communicate with customers and establish re-payment schedules with customers when applicable.

Process applicable entries to customer's accounts and general ledger. Report and review dollar amounts and other metrics to RBO management team as required. All pertinent documents for each reclamation must be retained in individual folders.

Sends a letter for the debt due to the joint owner, POA or anyone else that may have withdrawn these funds in an attempt to recovering the funds. Review Death Notification Entry alerts. Review the departments Corp Reclaims.

Performs special projects, and additional duties and responsibilities as required. Must have experience with working with check fraud and a keen eye in detecting the same. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

EDUCATION AND EXPERIENCE

Associate's degree preferred or equivalent experience. Four years plus related experience and/or training or equivalent combination of education and experience.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of credits and debits. Computer literate with proficiency in Microsoft Word and Excel.

Good verbal, written and interpersonal communication skills. Good customer service skills. Good problem solving and analytical skills.

Attention detail is a must. Ability to operate standard office equipment including adding machine, fax machine and copier.

ABOUT NEW YORK COMMUNITY BANK.

Based in Westbury, NY, New York Community Bancorp, Inc. is the parent of a New York State-chartered bank - New York Community Bank. At September 30, 2019, the Company had assets of $52.5 billion, deposits of $31.6 billion, and stockholders' equity of $6.7 billion.

Our bank subsidiary features a divisional structure. New York Community Bank serves customers through 239 branches encompassing eight divisions:

Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank, and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals.

Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.



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VIEW JOBS 12/20/2019 12:00:00 AM 2020-03-19T00:00 Description JOB SUMMARY RBO Risk Management Processor is responsible for the processing of Return Deposit Items and includes the following functions: the thorough review of account histories; utilization of Fraud and Sentry Alerts to detect fraudulent information that may have been provided at account opening; prompt communication of all fraudulent and suspicious activity to department management in addition to the Security Department and fraud team. Must be able to handle high volume of emails and call to assist our customers. Must be able to follow direction and communicate clearly in written and verbal form. ESSENTIAL FUNCTIONS Processes the Return Deposit Items as outlined in the departments Procedure (RDI). Retrieves large dollar notifications from EARNS website and place appropriate holds on accounts. Provides prompt communication to management, the Security Department and fraud team of all findings of fraudulent or suspicious activities within their daily work. Processes the 30 day overdrawn account closeouts.Maintains files for customers on a repayment agreement. Must update daily department logs to reflect days' work. Reviews multiple inclearing check reports to detect possible fraudulent checks, such as; Velocity and Large Checks on Low Balance. Provides guidance to the branches with any questions, concerns, or required decisions regarding the Inclearing Check Review Report. May assist in handling inclearing check fraud claims, which entails conducting a thorough research of customers claim, communicating to the branch what will be needed from them, opening the case in departments' claims database, working with Financial Institutions for possible recovery. Reviews Sentry and Fraud Alerts and sends appropriate email notifications to branches as well as customer. Reviews Complete Payment Recovery Services (CPRS) invoices to properly notate payments made to CPRS by customers who were reported for collections. May assist Management with core system testing for scheduled upgrades and conversions. When required, communicates to the Security Department of any suspicious or fraudulent findings. ChexSystems duties include Reports required closures to Chex Systems. Researches and respond to all reinvestigations. Reviews monthly invoice for payments. Reviews Bankruptcy reports and if record is found delete form ChexSystems. Reviews ChexSystems inquires for potential new customers with records on ChexSystems and respond to branch if consumer does or does not meet criteria. Reclamations duties include Utilizes systems and databases available to identify and reclaim funds for remittance to the Treasury. Perform an inquiry to determine if there are any related accounts for the deceased person or any joint parties on the account and if found place holds on that account in an attempt to recover the funds. Attempt to recover lost funds following department guidelines. Monitor and complete collection process, correspond and communicate with customers and establish re-payment schedules with customers when applicable. Process applicable entries to customer's accounts and general ledger Report and review dollar amounts and other metrics to RBO management team as required. All pertinent documents for each reclamation must be retained in individual folders. Sends a letter for the debt due to the joint owner, POA or anyone else that may have withdrawn these funds in an attempt to recovering the funds. Review Death Notification Entry alerts Review the departments Corp Reclaims Performs special projects, and additional duties and responsibilities as required. 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Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. At September 30, 2018, the Company had assets of $51.2 billion, deposits of $30.3 billion, and stockholder's equity of $6.8 billion. New York Community Bank serves customers through over 250 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com . Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family. NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances. This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation. In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business. New York Community Bancorp, Inc. Hicksville NY

Risk Management Processor (Retail Back Office)

New York Community Bancorp, Inc.