Risk Governance End-To-End Product Delivery Remediation Project Lead

Citigroup Inc. New York , NY 10007

Posted 2 months ago

The Risk Governance function within the Chief Operating Office of Independent Risk Management is responsible for activities ranging from firm-wide frameworks, processes, and practices that are integral and fundamental to Risk Management. This includes designing and facilitating the execution of core Risk frameworks and processes (e.g., New Product Approval, Product Governance, Risk Governance / Appetite Frameworks), facilitating the execution of key processes that enable monitoring and management of risks (i.e., Risk Controls) and associated stakeholder interaction (e.g., Regulatory Affairs), Management Reporting and Data Quality Governance, and the oversight and execution of critical strategic and cross-Risk initiatives.

As part of self-identified and regulatory remediation efforts, Risk Management has set-up a Program Management Office (PMO) to design, enhance and implement the firm-wide New Product Approval (NPA) and Product Governance frameworks, business specific guidelines and required technology solutions. The PMO team for Product Approval and Governance is functioning within the Chief Operating Office of Independent Risk Management and is responsible for the design and implementation of firm-wide frameworks, tracking and reporting on overall program progress and ensuring the timely delivery of this firm-wide remediation effort.

The PMO team, with help of external consultants, will develop enterprise-wide frameworks for identifying new products, product risk ratings and the architecture for end-to-end product governance, including on-going monitoring of products over the product lifecycle. The scope of PMO regulatory remediation book of work has expanded significantly to include establishing a process to create and maintain an inventory for all products and services, risk rate all current and future products/services and establish risk-based periodic product monitoring process across the firm.

The Project Lead will support the remediation efforts associated with Citi's Product Approval and Governance frameworks (i.e., End-to-end Product Delivery) and work with business partners, various control functions subject matter experts and external consultants to ensure timely delivery of all regulatory and internal commitments. The Lead will primarily be responsible for supporting the communication of remediation progress and status, by developing presentation content and materials, to be presented to the Board of Directors, senior governance forums, and regulators. Additionally, the Lead will support the tracking of Corrective Action Plans (CAPs), and associated milestones. As part of this work, the Lead will also support in the collection, consolidation, and review of all artifacts related to program deliverables, and ensuring that all artifacts are available to senior management, Internal Audit, and regulators, as needed.

The Lead will also support overall Program governance through the coordination of senior governance meetings by creating meeting materials, and proposing agenda topics and tracking follow-up items from the meetings. The Program Management Lead will support the overall Program Management Office (PMO), and work closely with the US and UK PMO Leads, who report into the End-to-end Product Delivery PMO Head.

Key Responsibilities:

  • Develop remediation project plans and track all program commitments to ensure timely delivery of CAPs and underlying milestones

  • Monitor real time progress, prepare, maintain, and submit clear and concise activity/progress reports and management reports to communicate progress made by business against key deliverables; escalate any delays and/or roadblocks and orchestrate quick resolution

  • Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.

  • Develop presentations on remediation strategy and status updates to be presented to the Board of Directors, Regulators and Citi's senior management

  • Plan meeting cadence, define agenda and coordinate creation of needed materials for governance forums (e.g., meeting decks, minutes, and membership lists); Own and coordinate action items coming out of meetings

  • Synthesize key findings and recommendations into clear and succinct presentations for senior management as well as to various other internal & external forums

  • Collect evidence and artifacts for all deliverables, and conduct review for alignment to regulatory and Internal Audit expectations

  • Develop strong working relationships and effectively partner with key stakeholders and subject matter experts across the organization (business & functions) to accomplish goals.

Development Value:

The position provides a unique vantage point to gain a firm-wide perspective across all businesses (Institutional and Consumer) and Risk Types (credit, market, liquidity, concentration, operational & compliance, strategic and reputational). The body of work involves a significant amount of interaction with business leads, control functions subject matter experts and senior management. The position provides the opportunity to engage in high profile remediation effort and drive a strategically significant global control process for Citi with an active role in developing solutions for a major process re-engineering effort and implementing across multiple business lines. The Program Management Lead will have unparalleled organizational exposure, with visibility into product and service initiatives across ICG, GCB, and Treasury, and interaction with Senior Management from the Businesses, Risk, Control Functions and Legal Vehicle Management.


  • 6-10 years of project management experience - preferably from a consulting or financial services environment

  • Bachelors or Masters (preferred)

  • PMP certification strongly preferred, Six Sigma a plus.

  • Previous experience supporting complex firm-wide projects or processes with proven success

  • Excellent project management skill and ability to prioritize multiple projects through completion.

  • Solid organizational skills, ability to multi-task and identify issues; ability to work under pressure will be critical

  • Ability to develop project plans, manage individual deadlines and goals.

  • Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.

  • Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.

  • Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.

  • Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.

  • Strong presentation skills and ability to summarize information in innovative ways to highlight key issues

  • Working knowledge in a broad range of risk management disciplines (incl. credit, market & operational risks).

  • Ability to develop strong working relationships with key stakeholders across businesses to accomplish goals.

  • Ability to communicate clearly, to think and act independently, and to know when to ask for guidance from more experienced officers or specialists

  • Integrity, honesty, sound judgment, common sense, and attention to detail

  • Team player with strong desire to learn about risk functions across various business units.

  • Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Regional End User Field Services Manager Dod Clearance

DXC Technology

Posted 1 week ago

VIEW JOBS 11/25/2020 12:00:00 AM 2021-02-23T00:00 Job Description: As the world's leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company's technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility. For more information, visit www.dxc.technology and explore thrive.dxc.technology, DXC's digital destination for changemakers and innovators. Job Description: * Manage District field service team to provide optimum customer services. * Develop workflow for the field service team. Investigate and resolve any issues resulting from substandard performance. * Develop programs to improve technical and customer service skills of service staffs. * Address customer inquiries, resolve issues and obtain customer feedbacks proactively. * Identify and resolve employee concerns/complaints. * Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment. * Provides division level representation for oversight of IT service delivery to enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes meet business needs. * Works with Service Delivery Managers to track SLAs, tickets, outages and status to keep Division and District IT Managers informed. Works with Service Managers, customer stakeholders, Customer Advocacy Manager to make recommendations on changes to SLA's and key performance indicators (KPIs)to enable continual service improvement. * Manages and oversees operations of service delivery teams on small to medium sized accounts to ensure that products and services are delivered in accordance with agreed upon business solution goals and objectives. Essential Job Functions * Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met. * Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services. * Works with functional areas or departments to interpret and plan projects or workload forecasts. * Manages and approves expenditures for accounts in line with the established policies and procedures. * Manages complex relationships between delivery and consumer groups to ensure good client relations. * Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs. * Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. * Supports developing new business proposals and introduces new technology to enhance business solutions. * Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. * Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary. Basic Qualifications * Bachelor's degree or equivalent combination of education and experience * Bachelor's degree in business administration, engineering, information systems or related field preferred * Nine or more years of support services, project, or program experience * Five or more years of leadership or supervisory experience * Experience working with the technology industry * Experience working with company products and operating systems * DoD Secret Clearance Other Qualifications * Good project management skills * Good analytical and problem-solving skills * Good interpersonal skills to interact with customers and team members * Good leadership and organizational skills * Good communication skills * Good skills in managing to contracts and budgets * Good relationship building skills * Ability to work in a team environment * Willingness to travel Work Environment * Office environment DXC Technology New York NY

Risk Governance End-To-End Product Delivery Remediation Project Lead

Citigroup Inc.