Primary Job Duties & Responsibilities
In this role, works with limited guidance and direction to manage jurisdictional inspection workload within an assigned territory. Take ownership of the territory and effectively prioritize, plan, and schedule work.
Utilize provided technology resources for maximum efficiency. Respond to customer requests and helps customers understand and mitigate risks associated with equipment breakdowns.Conduct boiler and pressure vessel inspections in accordance with jurisdictional rules by performing thorough examinations, identifying hazardous conditions, applying appropriate codes and standards, recommending corrective action and submitting required reports.Under moderate supervision performs less complex risk evaluations, evaluate exposures and controls, develops meaningful loss estimates, and communicate findings to business partners.Apply critical thinking to determine adequacy of controls preventing equipment breakdown, and overall insurability. Investigate less complex Equipment Breakdown claims as requested by the claim department. Evaluate elements of the breakdown, extent of damage, invoice review, and cause of loss.Effectively document, communicate, and report findings.Perform other duties as assigned.
Job Specific & Technical Skills & Competencies
Technical SkillsDemonstrates a basic level of understanding of mechanical and electrical principles. Possesses a basic knowledge of predictive and preventive maintenance practices.Demonstrates specific engineering/technical skills necessary to achieve established business goals.Utilizes Risk Control workstation computer system applications to efficiently manage territorial workload, schedule and complete all job assignments.Customer ServiceIdentifies customer needs and takes appropriate action to meet those needs.Acts with a sense of urgency.
Demonstrates a commitment to delivering an appropriate level of customer service.Problem SolvingDevelops new methods or approaches to getting the work done.Evaluates information and makes the right choice (decision).Is resourceful in gaining information/resources to solve business problems.Interpersonal SkillsResults driven and takes responsibility for own decisions and actions.Manages own work and seeks help as necessary. Works independently and in a team environment. Establishes and maintains effective work relationships.Communication Clearly expresses ideas.Listens to and understands what others are saying. Shares information and maintains confidentiality.
Reports to Boiler and Machinery Field Manager.Conduct boiler and pressure vessel inspections in accordance with jurisdictional rules by performing thorough examinations, identifying hazardous conditions, applying appropriate codes and standards, and recommending corrective actions.Work cooperatively with Boiler and Machinery underwriting and claim groups, in support of helping them make informed decisions to maximize profit and growth. Primarily performs boiler and pressure vessel inspections on all accounts.
Under close supervision, performs risk evaluations and claims investigations on less complex accounts as assigned. Participates in individual training opportunities to enhance/develop risk control and product/service knowledge. This job does not manage others
This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.
Education, Work Experience & Knowledge
College Degree in Technical discipline (i.e., electrical engineering, mechanical engineering, chemical engineering, Associates in welding) preferred.
Operates standard office equipment (Frequently)Sitting (Can stand at will) (Frequently)Standing (Frequently)Climbing unprotected heights (ladder, rooftop, stairs, loading dock (Frequently)Use of Keyboards, Sporadic 10-Key (Frequently)Working in a confined or restricted area (Occasionally)Driving (Frequently)Lifting items up to 21-35 lbs (Occasionally)Perform all tasks in accordance with the Travelers Boiler & Machinery Safety Program. B&M Risk Control personnel should be certain that proper accident prevention and hygiene controls are in place for all tasks and should not expose themselves to:- Unguarded elevations and unsecured ladders, or non-standard or unsafe means of ascent or descent.- Confined spaces that have not been verified as having sufficient oxygen, and verified are free of any toxins above OSHA action levels.- Confined spaces that contain explosive materials- Flammable liquids- Asbestos, or any other toxic materials- Moving equipment- Unguarded machinery- Exposed electrical conductors- Boilers, pressure vessels and machinery that has not been properly locked out and tagged out to a condition of zero energy of all forms.- Eye and ear hazards- Extremely hot or cold surfaces or ambient conditions.In performing the functions of the position, the employee may be required to:- Climb, balance, maneuver, at high levels and in dark places- Walk on uneven surfaces- Climb through tight openings- Work in confined spaces
Sufficient experience and education to meet the prerequisite requirements for obtaining a National Board of Boiler and Pressure Vessel Inspectors' "Inservice Commission" required.
Must obtain a National Board "Inservice Commission" within six months of employment or complete "National Board Inservice (NB-380) Inspector Training" within six months and then successfully pass the Board exam within two attempts in the following two months.
Valid driver's license required.
The Travelers Companies