Risk Business Analyst (On-Site, Hybrid)

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

• This is an onsite role based at our Jeffersonville, IN facility

Pay: $52K-$57K/YR based on experience

Benefits include:

Hybrid schedule (3 days in office, 2 days WFH)

401(k) match

Tuition assistance

On-site daycare

On-site gym and cafe

Paid family leave

Excellent health plans

Summary of This Role

The Risk Business Analysis (RBA) team which you would be a part of, is responsible for data analytics for the Worldwide Risk department. The jobholder will support all teams within the department with the interrogation, analysis and reporting of data in order to improve fraud and credit risk management, minimize loss and increase operational efficiencies within Worldwide Risk.

The jobholder should have strong data analysis skills and a passion for problem solving. You will be working with complex systems, requiring a high level of concentration and attention to detail. Experience working with analytical tools such as Microsoft Excel, Google Sheets and MS Access are essential. This is an office-based role out of our Jeffersonville office.

What Part Will You Play?

• Manage Daily, Weekly and Monthly processes relating to the Worldwide RBA team.

• Manage any data requests/queries from outside the department.

• Acquire data from primary or secondary data sources and maintain databases/data systems

• Identify, analyse, and interpret trends or patterns in complex data sets

• Assist with RiskNet (fraud monitoring system) related projects and queries.

• Researching and analysing existing business processes to identify areas for improvement

• Overseeing the implementation of projects from beginning to end while ensuring that they meet the requirements agreed.

• Assist with reporting monthly losses to the wider business.

• Provide support to Manager in relation to projects.

• Attend meetings when requested to scope projects and provide local or process knowledge.

• Attend team meetings as representative of RBA and take any relevant notes to feed back to RBA team.

What Are We Looking For in This Role?

Minimum Qualifications

• HS Degree or equivalent

• 2-3 years of relevant experience

• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree

Preferred Qualifications

• Bachelor's degree

• Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs

What Are Our Desired Skills and Capabilities?

• Excellent knowledge of data analytical tools (Excel, Google Sheets, MS Access or similar tools), including the ability to work with large data sets, building of macros and creation of advanced formulas/queries.

• Familiarity with SQL.

• Strong analytical skills with the ability to collect, cleanse, manipulate, validate, analyse, and disseminate significant amounts of information with accuracy, attention to detail and good judgement.

• Outstanding problem solving and troubleshooting skills, particularly in pressurised situations.

• Excellent organisation skills, while being flexible enough to adapt to changing circumstances

• Strong communication skills, both written and verbal with the ability to explain data related processes and document procedures/workflows

• Committed to continuous improvement.

• Big Query and JavaScript experience is desirable but not essential.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.