West Creek 5 (12075), United States of America, Richmond, Virginia
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Risk Associate, Enterprise Consumer Payment Operations - Richmond, VA
Capital One's Enterprise Consumer Payment Operations (ECPO) Team is seeking an experienced, highly motivated Risk Associate, to collaborate with Risk and Compliance partners, Third Party vendors, and Process Managers to identify and remediate payment-related risks.
As a Risk Associate, you will serve as the Risk Champion for the ECPO team, assessing risk exposure for all processes, ensuring effectiveness of controls to mitigate those risks, performing trend analysis of issues/events, and maintaining a state of audit-readiness. You will also be accountable for maintaining risk-related process documentation, including, but not limited to, process flows, FMEAs, and Business Continuity Plans.
Engage with Process Managers within ECPO to understand the end-to-end Payment experience
Drive process efficiencies to improve customer experience through control review and management
Assist and lead process improvements, validating operational business controls, maintaining process documentation and issue management
Ensure process documentation is kept accurate and up-to-date
Proactively mitigate risk and quickly escalate and socialize issues with impacted partners
Work across Payment Operations teams and the Process Manager community to share best practices
Bachelor's Degree or military experience
At least 2 years of experience in Process Management
Proficient with Microsoft Excel or Google Sheets
Process Management Certification
BPM, Lean Certification, Six Sigma or Agile certifications
At least 2 years of experience in Risk Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.