Risk Associate, Enterprise Consumer Payment Operations - Richmond, VA

Capital One Richmond , VA 23234

Posted 4 months ago

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Risk Associate, Enterprise Consumer Payment Operations - Richmond, VA

Capital One's Enterprise Consumer Payment Operations (ECPO) Team is seeking an experienced, highly motivated Risk Associate, to collaborate with Risk and Compliance partners, Third Party vendors, and Process Managers to identify and remediate payment-related risks.

As a Risk Associate, you will serve as the Risk Champion for the ECPO team, assessing risk exposure for all processes, ensuring effectiveness of controls to mitigate those risks, performing trend analysis of issues/events, and maintaining a state of audit-readiness. You will also be accountable for maintaining risk-related process documentation, including, but not limited to, process flows, FMEAs, and Business Continuity Plans.

Key Responsibilities:

  • Engage with Process Managers within ECPO to understand the end-to-end Payment experience

  • Drive process efficiencies to improve customer experience through control review and management

  • Assist and lead process improvements, validating operational business controls, maintaining process documentation and issue management

  • Ensure process documentation is kept accurate and up-to-date

  • Proactively mitigate risk and quickly escalate and socialize issues with impacted partners

  • Work across Payment Operations teams and the Process Manager community to share best practices

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 2 years of experience in Process Management

  • Proficient with Microsoft Excel or Google Sheets

Preferred Qualifications:

  • Process Management Certification

  • BPM, Lean Certification, Six Sigma or Agile certifications

  • At least 2 years of experience in Risk Management

  • Tableau experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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Risk Associate, Enterprise Consumer Payment Operations - Richmond, VA

Capital One