Risk And Compliance Manager

Job Title: Risk and Compliance Manager

Department: Operations-- Risk Management

Job Region: Store Support - Portland

Reports-To: Sr. Manager of Risk and Strategy

Exemption Status (typically): Exempt

Requirements: As a retail grocer, we operate 7 days/week and 365 days/year and as such work in support of our stores may include evening and weekend hours per the needs of the business. Valid Driver License and vehicle required, with ability to travel regularly to store locations, trade shows / events and/or other off-site locations throughout the United States / local region.

About us: New Seasons Market began in 2000 when three families got together to open a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region's farmers, ranchers, growers and makers-helping them prosper for generations to come. Over the years, our community has grown, but our goal is still the same: to build community through good food.

About the role: Develops and implements cross-functional risk management solutions. Collects and analyses data to propose strategies of preparedness, response, recovery, and prevention across all risk categories. Plans, organizes, and executes logistical support for company-wide risk initiatives. Partners with stakeholders across company, both at store and support office levels, to deliver positive results. Drives process success through innovative ideas, clear communication, and active collaboration. This is a management position. You are responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

General Requirements:

• Understands and models our company culture. Acts as a steward of company resources, mission, vision and values. Promotes sustainable business practices.

• Embraces an agile work environment and guides others through change and continuous improvement.

• Builds community within and outside of New Seasons Market and New Leaf Community Markets. Works in stores and other offsite events and locations as needed to support our core business and community.

• Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.

• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department. Creative with problem-solving and is solutions-oriented.

• Utilizes strategic thinking, data and industry knowledge, and calculated risk-taking to create competitive advantage.

• Understands group dynamics in order to foster a positive and collaborative work environment. Develops strong and engaged teams and internal partnerships.

• Plans for the future by setting clear and attainable goals.

• Communication style is confident, informative, adaptive to different styles and effective.

• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture. Responds to feedback in order to improve performance.

• Maintains confidentiality and exercise good judgment around sensitive information.

• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store and office cleanliness, maintains equipment.

• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities:

• Manages and provides oversight to all areas of the team. Directly manages staff, including review writing, scheduling and providing ongoing coaching, development and feedback. Assesses, prioritizes and delegates tasks and workflow.

• Work with the Sr. Manager to develop and communicate the company's risk and compliance management philosophy and practices.

• Establishes a cross-functional, multi-region strategy to assess company risks and compliance gaps. Develops and operationalizes effective mitigation strategies.

• Designs and manages the company's GRC system for reporting and record keeping related to risk assessments.

• Conducts risk assessments of proposed and existing cross-functional projects and programs using data analysis, quality control measures, key performance metrics, and knowledge of local, state and federal regulations. Provides recommendations to develop core understanding of risk and impacts on decision-making.

• In collaboration with Sr. Manager, oversees incident response process to investigate and respond to incidents and crises in a comprehensive and timely manner that complies fully with applicable federal and state laws and manages the impact to the organization's operations and brand.

• Facilitates, oversees and leads crisis management and business continuity solutions. Develops crisis response and recovery plans.

• Oversees the design, development and implementation of auditing and compliance monitoring systems to ensure adherence to regulatory requirements across all company operations.

• Oversees permits and licensing compliance cross-company for all retail locations.

• Plans, proposes, organizes, oversees and executes cross-functional solutions to control risk, for short-term projects, long-term programs, and enterprise level strategic initiatives.

• Develops and maintains resources including documentation, policies, processes, procedures, communications, training guides and tools for project implementation and improvement.

• Complies with federal, state, and local legal regulations by studying existing and new regulations; anticipating regulations; enforcing adherence to requirements; advising management on necessary actions.

• Fosters and maintains good relationships with regulatory bodies and representatives

• Tools and Equipment Used (not all inclusive): This position works with standard office equipment. May be required to use the following tools and equipment when working in stores or offsite; baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.) and basic housekeeping / janitorial items.

• This position works consistently at a light work level and may be asked to work on occasion at a medium or heavy work level when supporting stores or other offsite events. Frequently required to sit, walk, reach and grasp. Occasionally required to be on feet with a mix of standing and walking throughout shift. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.

• Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

What you Bring as a Candidate:

• Minimum of 8 years of experience in strategic-level role, emphasizing non-direct leadership, change management, and company-wide process improvement required.

• Previous food and/or grocery specific industry experience required. Experience in a multi-unit, high growth retail or similar environment required.

• Knowledge of risk management programs and prior project management experience required.

• Previous supervisory or management level experience required.

• Bachelor's Degree in related fields preferred, however relevant work experience in lieu of formal education is acceptable.

• High-level proficiency with MS Office, particularly Excel. Working knowledge of project management software programs / platforms or other retail specific software highly preferred. Skills to learn new computer programs and systems.

• Excellent interpersonal skills, including tact and diplomacy, to collaborate, negotiate and communicate effectively and professionally with cross-functional partners at all levels in the company.

• Excellent written and verbal communication skills, including high comprehension of regulatory documents and the ability to document processes, instructions, training documents and SOPs (Standard Operating Procedures)

• Demonstrated leadership skills with problem-solving, project management and execution of initiatives across multiple locations, regions and functional areas.

• Proven experience driving and executing strategic initiatives, policies, programs and projects that achieve measurable business results.

• High level of comfort with ambiguity, with skills to apply judgment and logic in decision-making.

• Collaborative, strategic thinker and problem solver, with a demonstrated ability to prioritize and work on multiple projects simultaneously.

Physical and Environmental Work Space: Work occurs in office, a variety of off-site environments and in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.