Rig Service Specialist

Summary:   

The Rig Service Specialist combines the technical abilities of a service mechanic with the customer-centered approach of a phone support specialist. This position requires a unique blend of hands-on mechanical skills, problem-solving abilities, and the ability to effectively communicate with end users to provide comprehensive support for technical drilling equipment.  

Responsibilities:  

• Diagnose and repair mechanical issues on rigs and related equipment
• Provide phone support to customers, guiding them through troubleshooting procedures
• Maintain detailed records of service interactions, solutions provided, and follow-up actions
• Timely input of machine related customer interactions into system   
• Work collaboratively with a team.   
• Continuously learn and stay updated on the latest industry developments and technologies.  
• Willing to travel (Fly or Drive) to customers experiencing technical issues in the field.  (This does not happen regularly, but sometimes happens on short notice)  
• Other duties as assigned by supervisor  

• Able to work 45-hour work week  

Requirements

Traits of the Ideal Candidate 

• Proven experience as a service mechanic with strong mechanical and electrical skills.  
• Energized by helping others succeed.  
• Experience in customer service or phone support roles preferred.  
• Willing to travel and work on equipment  
• Excellent communication and interpersonal skills.  
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.  
• Strong organizational skills and attention to detail.  
• Proficiency in relevant computer applications and software.  
• Experience with SAP software is a plus.  

Benefits

• 401(k)
• Health Insurance
• Vacation
• Sick Leave
• Profit Sharing