Rider Education Coach - Rock-N-Roll City Harley-Davidson

RIDER EDUCATION COACH @ ROCK-N-ROLL CITY HARLEY-DAVIDSON

American Road Group is seeking a Rider Education Coach at Rock-N-Roll City Harley-Davidson in Cleveland, Ohio! This is a Part Time/Contract position.

Summary Description

Provides instruction and assistance to Rider Education students and assists them in becoming ARG Bike Owners.

Major Duties and Responsibilities

• Daily Rider Education Instruction

• Serve as ambassador for American Road Group to include acquiring, recruiting, training, and integrating new customers.

• Deliver Motorcycle Ohio Rider Education/HDRA sponsored training on a consistent, measurable basis.

• Report and maintain incident records as they pertain to classes and students.

• Report any maintenance issue on a timely basis.

• Responsible for maintaining continuing education/certification requirements by the State, MORE, and HDMC.

• Responsible for accuracy and completeness of all training records

• Maintain working knowledge of student registration process.

• Act as a liaison to the State and MORE.

• Keep management informed of sale leads, market trends, pricing and product offerings.

• Monitor and ensure compliance w/ safety regulations.

• Maintain state motorcycle endorsement, clean driving record and current MORE Rider Coach Certification. Must be able to meet MORE/HDRA & State Codes of Ethics.

• Partner w/ staff to ensure a total team approach to operations and quality assurance.

• Responsible to mentor and assist in the training of new Rider Coaches

• Must possess understanding of adult learning theory, brain-based learning and their practical applications.

• Possess product knowledge and act as contact in the sales process.

• Support the Rider's Education Team, the Reception Department, and all other departments as needed.

• Dealership Customer Integration

• Work directly with Reception to relay new information on prospects to be entered in the CRM.

• Work directly with Sales Management to set up VIP introductions and maintain CRM.

• Work directly with dealership departments during dealership tours.

Qualifications and Job Requirements

• Current certifications by Harley-Davidson Motor Company (Harley-Davidson Riding Academy) and Motorcycle Ohio Rider Education Safety Foundation.

• Knowledge and experience with Sales of Harley-Davidson motorcycles, and/or motor vehicles sold by a dealership.

• CPR and First Aid Certified.

• Current motorcycle license.

• Own or operate a motorcycle on a regular and frequent basis.

• Ability to remain composed in crisis situations.

• Flexibility in scheduling to meet the needs of the business unit.

Physical Demands and Working Environment

• The noise level in the work environment is usually loud.

• Occasionally required to bend, stoop, crouch, reach, and handle tools.

• Occasionally requires the ability to lift training motorcycles.

• Occasionally requires the ability to balance and push a 400+ lb. motorcycle.

• Frequently works near moving mechanical parts.

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

• Occasionally, exposed to exhaust fumes or other airborne particulates.

Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!