The position is part of the system deployments organization and requires providing network support during deployment and operations of L+G's AMI solution. Key activities include network design validation, production network configuration and troubleshooting, network performance assessment and network optimization. The position requires building and maintaining a thorough understanding of L+G's proprietary network protocol and becoming highly proficient with the network tools for RF analysis and upgrades. While the position specializes in the network component of the system, it requires building a working knowledge of overall system functionality and specifically, how the network interacts with the head-end system supporting key features like security, network and configuration upgrades, RF packet broadcasting, packet routing, etc. Up to 10-50% of travel may be required.
Performing site survey and running spectrum analysis for communications and interference.
Monitoring and troubleshooting network operation and performance issues and propose remedy options.
Validating network design and running connectivity and packet stress tests.
Interfacing with the network design team and providing operational guidance and feedback
Providing functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on the field deployment experience
Ability to work with clients for providing technical expertise and solutions.
Acting as a primary resource for network performance assessment and optimization during and post deployment
Ensuring network configuration and performance meet customer technical requirements
Establishing and monitoring network performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions
Executing remote network upgrades with new software releases
Working closely with the field engineers to resolve complex issues related to RF communications to meters and network devices
Supporting creation of standard operating procedures for network optimization that are effective and repeatable
Highly adaptable in a dynamic work environment
Experience in working with solutions involving both software and hardware
Experience in process definition and delivery to meet overall business objectives
Accustomed to working in an environment driven by high standards for service and system delivery
Excellent customer communications and customer service skills
Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
Experience with managing multiple deployments
Excellent written and oral communication
Excellent team player; self-starter with the ability to work unsupervised
Ability to plan and maintain schedules
Excellent problem-solving and analytical abilities
Utility operations experience is a plus
A associate's degree in electrical, electronics, RF or a related filed
Minimum 5 years of experience with wireless networks in design or deployment
Working knowledge of wireless technologies (UMTS, HSPA, GSM, EDGE) and protocol RF
Understanding of CDMA, EVDO, WiMax, LTE is a plus
Minimum 2 years experience working with a TCP/IP based network using Windows and/or Unix client/servers
EOE AA M/F/Vet/Disability VEVRAA Federal Contractor