Rewards Control Analyst - AVP

Rewards Control Analyst within Branded Cards Control Team works alongside Product Management & Technology focusing on ensuring our customer's reward earn is aligned with the value proposition and terms and conditions of the product. In addition to executing existing controls, the analyst has a key role in automation of processes and controls. The role demands significant coordination across internal business teams and other support groups within the organization.

Key responsibilities include:

• Execution of controls that mitigate the risk of rewards earn and Branded Cards value propositions not be awarded as promised.

• Review and action items related to Branded Cards Reward calculations.

• Perform recalculations, document results and evidence work papers.

• Complete Merchant Category Codes (MCC) and Company Tag (CTAG) variance analysis

• Owns and manages a book of work for Branded Cards products with Rewards calculations, file transmissions and associated reject resolution.

• Analyze reward rejects (including at customer level), determine if rejection is appropriate or if true issue is identified.

• Raise rewards INC tickets if concern/Issue is identified.

• Disposition rejects to completion.

• Document all reviews and decisions.

• Consults with Product Management and other internal and external teams on the development of new or changed rewards value propositions to ensure customers are earning as expected.

• Drive strategy for reward process and control enhancements with a strong focus on automation. Work across USPB and Technology to evaluation opportunities to reduce manual aspects. Be curious and motivated to strengthen environment.

• Assist with building new Reward controls.

• Partner with other Card business on alignment of risks and controls.

Job Family Group:

Compliance and Control

Job Family:

Business Control

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$98,960.00 - $148,440.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

May 09, 2024

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