Review Center Customer Service Representative

Consumeraffairs Tulsa , OK 74119

Posted 7 days ago

We are looking for a Call Center Representative that will conduct phone review collection from customers of the ConsumerAffairs Accredited brands. The successful candidate would have a high level of energy and the ability to communicate effectively over the phone.

Responsibilities

  • Conduct quality phone review collection by reading from scripts
  • Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
  • Prepare data on a monthly basis to prepare for consumer calling schedule
  • Generate accurate daily reports and file preparation for moderation and transcription

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Stock Option Plan
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Review Center Customer Service Representative

Consumeraffairs