Reverse Logistics Manager, ODM Operations

The Global ODM Fulfillment Operations team within the Global Supply Chain Operations (GSCO) group is responsible for teaming with our supply chain partners to build, deliver, and enable Meta's AI, Compute and Storage infrastructure. Meta's computing foundation is its Data Centers, and key partnerships with Original Design Manufacturers (ODMs) across the Compute and Storage industry are a crucial piece in building and operationalizing this infrastructure. The Global ODM Fulfillment Operations team is responsible for managing the operational performance of these ODM partners by setting key metrics, ensuring operational success and driving performance improvement programs across Meta's supply chain, and is ultimately responsible for on-time-delivery of the hardware. The team requires coordination across engineering, NPI, mass production, and sustaining teams all within a given cycle. Put simply: this team is composed of problem solvers who build relationships both within- and beyond- Meta to achieve industry-leading performance and pave the way for Meta's AI-enabled infrastructure.

The Reverse Logistics Manager will be responsible for developing and implementing efficient global reverse logistics processes, ensuring timely and effective returns and repairs of defective data center server, storage and AI products.Bachelor's degree in Logistics, Supply Chain Management, Engineering or a related field 5+ years of experience in logistics or supply chain management Project management skills and skills to manage multiple projects simultaneously Previous experience managing RMA workflows, warranty support or product service for complex manufactured hardware An interest, or previous exposure to, computer manufacturing, production, and configuration Understand the terminology, and configuration components, within the hardware domain Experience interfacing with internal & external partners in an entrepreneurial and cross-functional environment, requiring a latitude for judgment while coordinating people and technical resources