Reverse And Return Logistics Lead, Global Server Operations

XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: The Dalles, OR, USA; Midlothian, TX, USA; Las Vegas, NV, USA; Pryor, OK, USA; Omaha, NE, USA; Council Bluffs, IA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience in operations or business management, and vendor management.

• 5 years of experience using analytics or applying project management tools to address business issues.

Preferred qualifications:

• MBA or Master's degree in Business, Logistics, Operations, Engineering, or a related field.

• Project Management certifications (e.g., PMP, Six Sigma, etc.).

• Experience in data center equipment environments or computer component manufacturing.

• Experience in risk and change management.

• Experience in cost, quality, and relationship management. Excellent problem solving skills.

• Ability to build strategic stakeholder relationships in an environment that is sometimes ambiguous and susceptible to changing needs.

About the job

Google's custom-designed machines make up one of the largest and most powerful computing infrastructures in the world, and the Global Logistics team procures and manages the resources that power our immense collection. As a part of this team, you apply your knowledge of supply chain principles and your problem solving prowess to key logistics processes (managing vendors, shipping & receiving, inventory management, warehousing & distribution, transportation, etc.). Your diligence ensures the global delivery and life cycle management of network equipment is timely and efficient. You help the networking material supply chain by understanding the unique needs of the deployment team and defining best practices across multiple cross-functional teams. The end result of your work is the delivery of Google's products and services to millions of users around the world.

As a Reverse and Returns Logistics Lead, you will lead all end-of-life reverse logistics reconfiguration (i.e., Decom and Moves) functions in North and South American data centers in alignment and coordination with Google Server Operations Managers, Third-Party Logistics and Global Logistics Operations. You will manage the planning of work, prioritization of work, exception management, staffing forecasts to complete the work and attainment of key performance results for all reverse logistics reconfiguration processes completed in North and South America. There are various locations in the network that must be simultaneously coordinated and planned to achieve success. You will ensure all success blockers are precisely planned and escalated through cooperation and tenacity. Collaboration and influence with upstream and downstream teams is necessary for success in this role.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

The US base salary range for this full-time position is $105,000-$154,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Monitor vendor performance, ensure compliance with goals, and manage invoices.

• Drive quality performance management through ensuring Quality Assurance (QA) insights and collection from vendors, and assist vendors with pre-launch quality readiness.

• Develop and maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.

• Serve as the primary point of contact for assigned vendor engagements, and communicate operational/process updates to vendors.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.