Revenue Support Specialist

Overview

We believe that human care comes first. Only when our talent thrives can they deliver their very best to our clients. We are honored to serve agents of change in culture-shaping industries - including cannabis, sports and entertainment, technology and state and local government. We stay at the forefront by empowering the next generation of talent: rising leaders full of big ideas, passionate energy, and purpose to effect real change. Our inclusive culture, competitive benefits, and flexible work arrangements are designed to motivate and inspire our team members to build something special.

MGO is a top 50 CPA and advisory firm of 700+ professionals working remotely and in offices throughout the U.S. and India. Through frictionless digital tools, we address the local needs, and fuel the global ambitions, of clients in 97 countries. MGO is proud to be a "Best Place to Work" and is ranked as a leader by Accounting Today and Inside Public Accounting.

Summary

The Revenue Support Specialist plays a pivotal role in providing essential support to the Revenue Department. The Revenue Support Specialist will maintain accurate and efficient billing and receivable processes, working in a fast-paced environment with a large team. This role must maintain excellent attention to detail, strong Excel skills, and a professional and open communication style.

Core Responsibilities:

• Maintain accurate/efficient billing and receivable processes.

Essential Functions:

• Assist in client collections including follow-up with clients and support staff as needed.

• Maintain and update client and staff data, ensuring accuracy and compliance with company standards.

• Collaborate with the revenue team to resolve A/R discrepancies and issues promptly.

• Prepare and review invoices and A/R statements, ensuring they are complete and accurate.

• Support the team in preparing financial reports and data analysis using Excel.

• Assist in the development and improvement of billing/collection processes and systems.

• Communicate professionally and openly with clients and team members, addressing inquiries and concerns.

• Prioritize and manage multiple tasks efficiently to meet deadlines.

• Be a self-starter, taking the initiative to contribute to the success of the team and department.

• Adapt to changes in processes and be open to learning and adopting new skills.

Minimum Qualifications:

• Bachelor's degree in a related field or equivalent work experience preferred.

• 2-3 years of related work experience

• Strong proficiency in Microsoft Excel, Adobe, Outlook, and other relevant software.

• Previous experience with professional billable services is preferred.

• Exceptional attention to detail and accuracy.

• Excellent professionalism and open communication skills with a strong focus on customer service for clients and within the firm.

• Ability to thrive in a fast-paced, collaborative team environment.

• Strong organizational and time management skills.

• Self-starter with a proactive approach to problem-solving.

• Willingness to adapt to new skills and processes.

• Ability to look for efficient solutions when challenges arise.

Success Factors:

• Ability to perform several tasks concurrently with ease and professionalism.

• Ability to communicate clearly and concisely, verbally and in writing, in English.

• Must be able to keep client matters strictly confidential.

• Must have excellent interpersonal skills and customer service skills.

What's in it for you:

• Work at the forefront: Our clients are culture shapers and mavericks breaking new ground in competitive and highly regulated industries. They expect us to deliver truly innovative solutions, built on sound accounting fundamentals, and a vision for the future. That is why we celebrate creative problem solving and seek team members with passion for what's next.

• Culture rooted in human care: Our style of relationship development and service delivery is based on the MGO Way, 26 fundamentals that guide our workplace culture. With a focus on mutual trust, personal responsibility, and an inclusive mindset, we believe there is no limit to what we can accomplish together.

• Where you can build something: As one of the fastest-growing firms in the nation, there is no end to the opportunities to shape a career you are passionate about. We appreciate an entrepreneurial spirit. Bring your passions, your energy and your ideas to build a meaningful experience for yourself and our clients.

• Freedom to give your best: Because you know your goals and motivations, we offer flexible work arrangements, and a progressive time off policy that helps you achieve an optimal work/life balance.

• Compensation you deserve: We are happy to fuel your passion with a competitive compensation and benefits package that rewards hard work and motivates you to go beyond.

Pay Range: $50,000 - $65,000.