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Revenue Processing Supervisor -091218-170518

Expired Job

State Of Tennessee Nashville , TN 37201

Posted 3 months ago

Minimum Qualifications Benefits Supplemental Questions

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF REVENUE, PROCESSING DIVISION, DAVIDSON COUNTY

Education and Experience: Graduation from an accredited college or university with a bachelor's degree in business administration, business data processing, or related business and management field; and/or systems analysis, data processing, or related computer and information sciences field and experience equivalent to three years of full-time work in one or a combination of the following: (1) clerical accounting, (2) data entry, correction of coding or keystroke errors, or related data processing work, or (3) systems analysis.

Substitution of Experience for Education: Qualifying experience in (1) clerical accounting, (2) related data processing work, or (3) systems analysis may substitute for the required education to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

OR

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of full-time work in one or a combination of the following: (1) clerical accounting, (2) related data processing work, or (3) systems analysis.

OR

Education and Experience: Graduation from an accredited college or university with an associate's degree in business administration, business data processing, or related business and management field; and/or systems analysis, data processing, or related computer and information sciences field and experience equivalent to four years of full-time work in one or a combination of the following: (1) clerical accounting; or (2) systems analysis; or (3) or related data processing work

OR

Two years as a Revenue Processing Quality Assurance Reviewer or Revenue Processing Technician 2.


Other Requirements:
Necessary Special

Qualifications:
None

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:
Summary:
Under general supervision, is responsible for specialized supervisory work of considerable difficulty; and performs related work as required.

Distinguishing Features: An employee in this class supervises clerical, para-professional, or professional staff performing tax processing functions within the Department of Revenue and oversees the work of employees engaged in several specialized processes or functions. This class differs from that of Revenue Processing Manager in that a Revenue Processing Manager is responsible for managing large, multi-functioning units processing tax account documents, returns, and records with the Department of Revenue.

Competencies (KSA's):Competencies:

  • Managerial Courage

  • Ethics and Values

  • Integrity and Trust

  • Decision Quality

  • Self-Development

  • Problem Solving

  • Directing Others

  • Priority Setting

  • Motivating Others

Knowledge:

  • Administrative and management procedures as it relates to the coordination of people and resources

  • Clerical procedures as it relates to managing files and records and the use of word processing systems

  • Customer service principles and processes

Skills:

  • Active learning and using new information for problem-solving and decision-making

  • Active listening and giving full attention to points being made

  • Learning strategies and selecting the appropriate training method for a situation

  • Monitoring yourself and others to make improvements

  • Complex problem solving and reviewing information to evaluate options and implement solutions

  • Time management

  • Management of Personnel Resources

Abilities:

  • Listening and understanding information and ideas both written and through spoken words

  • Communicating information and ideas verbally and in writing so others can understand

  • Adding, subtracting, multiplying, or dividing quickly and correctly

  • Quickly and repeatedly bending, stretching, twisting, or reaching with body, arms and/or legs

  • Time Sharing-shifting back and forth between two or more activities

  • Peripheral Vision

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Revenue Processing Supervisor -091218-170518

Expired Job

State Of Tennessee