Revenue Operations Manager

About Sunday

Sunday is revolutionizing the way payments are made in restaurants worldwide. By converting the traditionally tedious process of paying the bill into a rapid, seamless experience, Sunday has reduced this time to under 10 seconds. With a simple scan of a QR code, diners can pay and leave, allowing restaurant owners to focus on crafting incredible food and delivering top-notch customer service.

About This Position

Joining the Revenue Operations team, this role based in Atlanta is essential for enhancing our operations in the U.S., offering direct support to a team of 15 spanning both Atlanta and Chicago.

The position integrates growth initiatives with fundamental Revenue Operations responsibilities, collaborating closely with key U.S. leadership figures including Christine De Wendel (CEO of U.S. operations), Caroline Ward (Sales Team Lead for the U.S.), and Ethan Conner (Operations Director for the U.S.).

Reporting to Robin Iss, the Global Head of Revenue Operations who is based in Paris, you will work in close collaboration with international RevOps colleagues Coralie Boissel and Olivia Teixeira Lima.

Despite the international scope of your role, a significant presence in the Atlanta office is required (3 days a week). Here, you will directly engage with our U.S. team to enhance our technical capabilities, streamline our revenue operations, and deploy strategic automation solutions.

Key Responsibilities

Growth

• Outbound Operations: Improve outbound sequencing in the U.S., creating tailored sequences that utilize specific, compelling content.

• Marketing Email Support: Assist with all local marketing initiatives and communications.

• Ads & Digital Content Support: Support the production of captivating quick facecam videos with the local team for U.S. advertising campaigns (considered a secondary priority as this skill can be outsourced, yet a strong technical and data-driven comprehension is vital).

Sales Efficiency

• Lead Identification & Scoring: Compile lists of potential leads and support with territory mapping in the U.S.

• Sales Enablement: Assist in managing duplicate records, scoring existing accounts, and ensuring CRM data cleanliness.

• Pipeline Optimization: Assist with reporting on sales performance indicators (KPIs) and advocate for sales methodologies.

• Internal SalesOps Support: Offer support to the sales team by responding to internal inquiries while the European team is offline

Operations Efficiency

• Support the GTM Strategy in the U.S.: Implement processes within the revenue engine to facilitate the launch of new products and the deployment of strategic projects.

• Support for Onboarding Automation in the U.S.: Streamline QR code workflows and SaaS billing through automation.

• Support for Portfolio Management in the U.S.: Oversee alerting systems and manage partnerships.

• Internal Local Ops Support: Provide support for the local operations team, addressing internal inquiries while the European team is offline

Your Profile

We are in search of candidates who offer a distinctive mix of analytical sharpness, technical expertise, and profound insights into customer-facing roles, including Sales, Account Management, and Customer Success.

The ideal applicant will harbor a fervent enthusiasm for automation, process refinement, and data analysis.

They should demonstrate proficient capabilities in utilizing no-code tools and show adeptness at collaborating on multifaceted projects with a team.

Experience with Salesforce CRM, GoogleSheet, or tools such as zapier, n8n, Chargebee, customer.io, MixMax, Hightouch, or similar platforms would be a plus, showcasing a proactive approach to leveraging technology for streamlined operations.

Furthermore, we value a mindset characterized by intense curiosity, a keen eagerness to learn, robust team spirit, humility, and a deep-seated passion for the digital realm.

If you embody these qualities and are committed to fostering growth and operational superiority within our U.S. operations, we are eager to connect with you.

What We Offer

• A pivotal role in an international scale-up, spearheaded by some of the industry's most accomplished entrepreneurs.

• A dynamic learning environment, surrounded by a talented team, with a supportive culture to advance your career.

• An opportunity to master the best practices for optimizing a revenue engine, along with the essential tooling stack necessary for building a successful international scale-up

• A competitive salary of up to $80K yearly, reflective of the position's seniority and responsibilities.

• A vibrant office located in the heart of Atlanta, fostering collaboration and innovation.

• 100% health coverage for you and your children

• Free-holiday policy

Recruitment Process

• Share your resume with us by applying

• Initial Discovery Interview: Engage in a 20-minute discussion with Robin, Head of Revenue Operations, to explore your experience, motivations, and suitability for the position.

• Business Case Preparation: Undertake a concise, practical task designed to highlight your analytical prowess and problem-solving abilities.

• Case Presentation Interview: Delve deeper into your skills and problem-solving strategies in a session led by Robin and Coralie.

• Culture Fit Meetings: Meet with one key member of the U.S. team: either Caroline Ward, the U.S. Sales Team Lead, or Ethan Conner, the U.S. Country General Manager, and also with Mathilde Lugger, our Chief People Officer.

• Leadership Call: Have a discussion with Christine, cofounder, and CEO of the U.S. operations.

Become a part of sunday to transform the dining experience through innovative technology, driven by passion and a dedication to excellence.

#LI- SUNDAY

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).