Are you a service-oriented, patient-focused healthcare leader? Do you enjoy working in a fast-paced, first-class care facility? Take your career to the next level in our Revenue Integrity department!
HCA Healthcare offers multiple health insurance plan options for you to select the coverage that best meets your needs. Choose from the medical, vision, and dental plans that accommodate your lifestyle. You can also take advantage of unique employee benefits such as the Employee Stock Purchase Plan (ESPP), Tuition Reimbursement, Consumer Discounts, Student Loan repayment, and our matching 401(k).
Revenue Integrity Director
The Revenue Integrity Director of a Parallon Business Performance Group Shared Services Center (SSC) is accountable for ensuring the integrity of the revenue for the facilities they serve. The Revenue Integrity Director has the responsibility to manage the department in an efficient, standardized and cost-effective manner that is consistent with the mission and values of Parallon Business Performance Group. The Revenue Integrity Director is responsible for setting the tone for the department and to ensure all RI staff understands that regulatory compliance takes precedence over all other initiatives.
The Revenue Integrity Director is responsible for the daily operations of all functions and oversight of the RI team members and serves as a liaison between the Revenue Integrity Department of the SSC and the facilities they serve. As the leader of the department, this person will serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.
Supervise staff and organize the structure of the program and coordinate the transition process for staff to become affiliated with the SSC. Establish and maintain relationships with all customers, including: SSC executive staff, RI staff, hospital executive management teams, department directors and others. Consult with hospitals concerning daily operations and general management of their charging processes. This position will involve ensuring that standard approved educational programs are followed, allocating and assigning duties to employees, and monitoring the activities and operations to ensure all regulatory guidelines and established goals are met within required deadlines.
Additional responsibilities include conducting onsite visits to facilities, assessing workflows and operations, drafting plans for process improvement and carrying out the implementation and follow up of improvements. Other responsibilities as assigned and/or needed.
Supervisor SSC Front Office COO
Supervises Revenue Integrity Manager, Revenue Integrity Team Leads, Revenue Integrity Analysts, Hospital Bill Audit Coordinator
Duties (included but not limited to):
Primary oversight responsibility to ensure Revenue Integrity is following functional standards as outlined in the RI functional standards guidebook
Monitor and communicate any changes regarding CMS Notifications, Local Coverage Decisions (LCD) NCD (National Coverage Determinations and HCA Government Regs to Revenue Integrity staff
Maintain up-to-date knowledge of regulatory changes impacting charging practices
Establish and maintain relationships with all customers, including: SSC executive management team, hospital executive management, department directors, Revenue Integrity staff and others as needed or required
Assess current front/back office operations, design and implement process improvements and conduct follow up review and measurement of changes
Consult with management concerning daily operations and general management of the operations
Ensure standard and approved educational programs are used to education RI staff and ancillary department, allocate and assign duties to employees, and monitor the activities and operations of assigned facilities, along with staff
Perform on-site analysis of processes and Revenue Cycle Management as well as conducting follow up analysis of post-implementation operations for acquisitions
Draft summary reports and make presentations to SSC Management Team, Division, Facility Leadership Teams and other staff during and post transition for acquisitions
Review and make operational recommendations prior to, during and post transition for acquisitions
Interpret and analyze AR Reports, such as, Bill 45, Bill 49, DET Reports across all facilities etc.
Work diligently with SSC staff and Compliance to ensure integrity of revenue is maintained
Adhere to all current Compliance requirements
Maintain strictest confidentiality to ensure that privileged and/or proprietary information is adequately safeguarded against disclosure
Establish controls and review mechanisms for SSC policies and procedures
Develop specific objectives, budgets, and performance standards for each area of responsibility
Identify and implement process improvements to lower costs and improve service to facility customers
Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group
Perform staff reviews and prepare performance documents for director reports
Practice and adhere to the "Code of Conduct" philosophy and "mission and Value Statement"
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Technical Expertise Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes and basic payer rules, which affect reimbursement and/or compliance requirements
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - oversees the development, deployment and direction of complex programs and processes
Financial management - applies tools and processes to successfully manage to budget
Project Management - assesses work activities and allocates resources appropriately
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Bachelor's Degree in Business or related field required. If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.
Minimum 5 years healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare, has been consistently named a World's Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
We are committed to caring like family! We look forward to reviewing your qualifications to join our magnificent team. We are dedicated to the growth and development of our colleagues. We are currently looking for a highly motivated Patient Access Manager. Unlock your possibilities by submitting your application today!
We are an equal opportunity employer and value diversity.