As the Supervisor of Access Services you will supervise and coordinate day-to-day operations to ensure proper registration, and cashiering activities and provide staff with the necessary resources to perform their work.
Oversees the day-to-day operations to ensure proper flow of registration, billing and collection activities.
Supervises and evaluates the performance of staff.
Acts as resource person for resolution of complex registration situations.
Develops and implements policies and procedures to facilitate and maximize efficiency in operations.
Demonstrates knowledge of various scheduling, registration, insurance verification and payment processing programs.
Works with other administrative, clinical and/or practice areas to coordinate, registration, charge accumulation and cashiering.
Prepares and monitors statistical, quality improvement and budgetary reports.
Prepares requests for purchase of supplies, equipment, check requests and petty cash vouchers.
High School Diploma or equivalent, required. Knowledge of Management, Computerized Systems, and Third Party Reimbursement as normally acquired through the completion of a Bachelor's Degree in Health Care, Business or Public Administration.
Minimum of two (2) years progressively responsible related work experience to ensure familiarity with registration and cashiering in a medical or hospital setting, required. Prior supervisory experience, required.
Knowledge of outpatient operations, required.
Strong interpersonal skills needed to facilitate encounters with patients, staff, nurses, physicians, etc. Ability to handle many situations simultaneously and to exercise sound judgment. Knowledge of word-processing and spreadsheet software, required.
Transforming care, optimizing patient satisfaction and creating better patient outcomes are just some of the things our talented team members are doing at North Shore-LIJ each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Patients first; Caring; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Click on the link to learn more about us: www.northshorelij.com/goals
Please note: North Shore-LIJ is a smoke-free environment. Smoking and the use of tobacco products is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. Free smoking cessation programs and quit medications are offered to team members who wish to quit through the North Shore-LIJ Center for Tobacco Control.