Revenue Assurance Specialist

Revenue Assurance Specialist

Help the world buy it and go

Cantaloupe, Inc., is a FinTech company that is constantly evolving the way companies worldwide manage, optimize, and automate the critical decisions made daily. We are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.

Position Overview:

This is a new position and as part of Cantaloupe and their products and services the pricing specialist is responsible for the review, management, administration and analysis of customer programs, quotes, and pricing. This position is responsible for accurate & timely validation of quotes, sales orders, credit card program pricing while minimizing downstream transactional adjustments where possible.

Responsibilities: Responsibilities include all facets of pricing validation, review, and assigning the incorrect billing set-up to operations to have them update the pricing in the system to ensure we are correctly billing our customer's. Position requires direct communications with Account Manager's, Sales, Operations and Management to work through and resolve complicated and diverse pricing issues in a timely manner.

ESSENTIAL DUTIES

Pricing Validation:

• Responsible for maintaining and updating master pricing tracker and recording each sales/order quote validation.

• Validating price change requests including analysis of the impact of those changes.

• Resolution of differences will also involve working with the customers and Sales to resolve/document any differences and provide accurate backup to the customer to resolve timely.

• Responsible for escalating unresolved disputes to management on a timely basis.

• Use continuous process improvement tools to streamline and automate reporting and resolution.

• Work with the management to ensure timely and detailed submissions to reduce disputes.

Requirements:

Requires analytical thought process to reach decisions independently. Must be able to interpret policies and procedures to proactively resolve customer problems or needs. Must possess in-depth customer and product knowledge in order to determine the correct action path. No problem or issues are the same, so prescribed responses are not normally available.

Education and Experience - With Finance or Accounting degree, 3-4 years' progressive experience. Without a degree, a minimum of 4 years' progressive experience in pricing, customer service (advanced role), sales support, and accounting. Must have strong communication abilities (written and verbal) as well as PC and systems abilities gained through education and/or experience. Must

• Achievement/Results Orientated

• Customer sensitivity and focus

• Initiative/Proactivity

• Process orientated

• Problem solving skills

• Analytical Skills

• Interpersonal skills

• Communication skills (written, verbal, and listening skills)

• Maintain a professional tone and respectful demeanor and deliver exceptional customer service.

• Detail oriented, results-driven, strategic, and accountable.

• A critical thinker with analytical and problem-solving skills.

• Ability to communicate effectively and persuasively through both verbal and written means with both clients and internally.

• Assist with financial and tax audit requests.

• Ability to provide ongoing feedback and prioritize multiple projects.

• Ability to work independently, as well as in a team environment.

• Ability to multitask and manage time effectively.

• Manage stakeholder expectations and maintain/nurture current client relationships.

Systems/ Sites that may be used:

• SalesForce

• NetSuite

• Oracle - research previous orders prior to NetSuite implementation

• Excel, expert.

• Microsoft, Teams, Slack - coworker communication/ meetings

Preferred Qualifications:

• BA/BS in or related technical field, or equivalent practical experience.

• Experience with client/customer relationship management on an enterprise level.

Why choose Cantaloupe:

We offer competitive benefits not just limited to compensation but also offer:

• Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)

• 401(K) with employer match effective upon first day of employment

• 18 days PTO + (9) Observed Company Holidays

• Tuition Reimbursement