Revenue Agent 3 (In-Training), Initial Contact Team

The Compliance Division's Initial Contact Team is looking to fill a Lead Revenue Agent 3 (RA3) position. This position is a designated lead worker, trainer, and mentor for lower level Revenue Agents and Tax Information Specialists, providing leadership to the team in the absence of the supervisor.  

The hiring manager may start screening applicants as early as July 10, 2024 and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.    

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences.

We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, paid leave, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.   

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Telework- This position will primarily work remotely, however the duty station will be the field office closest to their residence. The successful candidate must agree to regularly travel to field offices and other locations statewide for key scheduled meetings, training, or as operational needs dictate. Details of teleworking will be addressed during the interview process.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified. The ideal candidate will possess the skills necessary to train and lead staff to collect revenues and administer programs to fund public services fairly and efficiently.

This position is responsible for helping oversee taxpayer assistance in the ICT and the predictive dialer system. In this position, you will:

• Serve as the primary trainer for new Tax Information Specialists and conduct ongoing training for more experienced Revenue Agents.

• Monitor and review work for all staff and make recommendations for action.

• Independently monitor staff's predictive dialer conversations with taxpayers.

• Provide expert knowledge in all areas of excise tax laws and rules.

• Troubleshoot dialer related issues and escalate as needed.

• Assist in the implementation and facilitation of dialer call campaigns.

• Resolve complaints or disputes that arise from customers on the dialer.

• Demonstrate reliability, diversity, integrity, and accountability to meet the demands of the workplace.

In the absence of the supervisor, this position will become the acting supervisor.  In this role you will gain experience in assisting the hiring of new staff, carrying out training plans as provided by your supervisor, and evaluating the progression of training. To qualify as a Revenue Agent 3 (range 54 - $4,865 - $6,539):

Two years of experience working as a mainstream Revenue Agent with at least one year of those years at the journey level in mainstream Compliance operations within the Department of Revenue

OR

A bachelor's degree involving major studies in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law or, closely related field

AND

two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or other related field.

Additional qualifying experience may substitute, year for year, for education.

Don't quite meet the Revenue Agent 3 (RA 3) qualifications, but think you might be a great fit on our team? No problem.

We're willing to fill this position as an in-training from the Revenue Agent 2 level. This means you would have an assigned training plan which includes on the job training. Upon successful completion, you will promote to a RA 3.

To qualify as a Revenue Agent 3 (in-training) (range 50 - $4,410 - $5,929):

One year experience as a Revenue Agent 1

OR

A bachelor's degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field

AND

One year or more experience in personal or corporate finance, banking, law enforcement, adjustment of claims, collection of civil debts or other directly related field.

Additional qualifying experience may substitute, year for year, for education.

To be considered:

Complete your online application in detail and attach the following:

• A cover letter explaining how you meet the qualifications of this position.

• Failure to follow the application instructions may result in disqualification.*

To take advantage of Veteran's preference by attaching your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.

To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrate the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws.

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected. 

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.