Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

REV - Customer Service Representative - Revenue Specialist III

Expired Job

State Of Florida Gainesville , FL 32601

Posted 2 months ago

Requisition No: 44788
Agency: Department of Revenue
Working Title: REV - CUSTOMER SERVICE REPRESENTATIVE - REVENUE SPECIALIST III - 73006246
Position Number: 73006246
Salary: $2,327.17 - $2,805.08 / month
Posting Closing Date: 09/27/2018
If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. As one of the largest state agencies, the Departments diverse workforce community of more than 5,000 employees is proud of its efforts to serve the people of Florida.
The Departments General Tax Administration program plays a key role in collecting and distributing revenue to state agencies, cities, counties and school districts.
The Departments Child Support Program helps children receive the financial support they need when it is not provided from one or both parents.
The Departments Property Tax Oversight program oversees and assists local government officials, including property appraisers, tax collectors, and value adjustment boards.
The Department of Revenue offers an excellent array of benefits, including:

Health insurance (over 80% employer paid)
Basic life insurance policy (100% employer paid)
Dental, vision and supplemental insurance
First-rate retirement program
Vacation and sick leave
Paid holidays
Opportunities to advance in your career
Tuition waiver for public college courses
Training opportunities
Flexible work schedules and telecommuting (for designated positions)
The Departments values-based culture and commitment to public service guides our work. We focus on teamwork, innovation, continuous improvement, and seek excellence in our accomplishments every day. Begin your public service career today with the Florida Department of Revenue.
The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
JOB SUMMARY: This is a Customer Service Delivery position in the Department of Revenues Child Support Program Customer Service Delivery Unit in the Gainesville Service Center. This role requires knowledge of multiple child support processes to complete activities associated with serving Child Support customers. The incumbent will respond to multiple lobby queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collect and review documents pertaining to child support cases or activities to ensure they are accurate and log customers into the Child Support system and update the system while conducting face-to-face interviews. They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and make decisions. Contact business partners to confirm and gather information and review and update critical data fields.
MINIMUM JOB REQUIREMENTS:
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent
Experience processing information using a computer system
Two years of experience conducting research and analyzing information to make decisions


Two years of experience communicating with customers for resolving inquiries*
SUBSTITUTIONS:
*A college education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required experience.
PREFERENCES:
Preference will be given to individuals with Child Support experience.
SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.
NOTES:
This position has a standard workday of 8:00AM 5:00PM, Monday through Friday.
This position may require you to work outside your regular work schedule, should there be a business need to do so.
SKILLS VERIFICATION TEST: All applicants who meet the screening criteria/minimum job requirements will be required to take a Skills Verification Test. Applicants must receive a score of at least 70% to be considered further.
APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: All Department of Revenue positions are designated as sensitive or special trust. If we select you for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement (FDLE) and/or Federal Bureau of Investigation (FBI) for a criminal history background check. These checks will reveal arrests, charges, convictions and/or diversion programs regardless of the disposition or outcome. Disclosing criminal offenses will not automatically exclude you from employment. The nature, job-relatedness, severity, and date of the offense in relation to the position you are applying, are considered. Non-disclosure of a reportable offense on your candidate profile will exclude you from consideration and the conditional offer of employment will be withdrawn at the Departments discretion.
WHERE TO APPLY: All applicants must apply online at: If you experience problems applying online, please call the People First Service Center at for assistance.
CONTACT INFORMATION: LaTonya Hudson, ,
The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.
REMINDERS:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at:
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Aaron's, Inc

Posted 6 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Customer Service Representative Job ID C0003FL Date posted 11/09/2018 Address: 1121 N Main St GAINESVILLE Florida 32601 APPLY NOW Description: We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – It is a career with purpose. Aaron's Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments. Skills for Success Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work * Assist customers on the showroom floor * Accept and process customer payments * Direct customer opportunities to the Sales Manager as it relates to service and sales * Maintain the appearance and organization of the customer transaction counter * Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise * Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns * Input customer information for new lease agreements purposes * Update customer information and account statuses * Answer incoming phone calls and route to the appropriate team member * Meet and exceed daily, weekly and monthly sales goals * Process order forms and references * File and maintain customer folders and customer files * Any other reasonable duties requested by management Requirements * At least 18 years old * Ability to work schedule of hours varying from 8 am to 9 pm * •High School diploma or equivalent preferred * Strong organizational and communication, both verbal and interpersonal skills * High energy with the ability to effectively perform all functions of the store and multitasking effectively * Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly * General product knowledge preferred * Maintain a professional appearance * Proficient computer skills and telephone etiquette * Strong sales skills in person and via telephone * Uphold the Aaron's Brand and protect company assets * High level of energy in the workplace Rewards Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes: * Paid time off including vacation days, sick days and holidays * Medical, dental & vision insurance * 401(k) plan with company match * Flexible spending accounts * Life insurance * Disability benefits * Stock Purchase Plan * Team Member purchase discounts About Aaron's At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career – our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class. Click here for a Realistic Job Preview! Aaron's is an Equal Opportunity Employer. Aaron's, Inc Gainesville FL

REV - Customer Service Representative - Revenue Specialist III

Expired Job

State Of Florida