Returnship - Public Sector Inside Sales Account Manager

HPs HorizonPulse Returnship Program supports experienced professionals who have taken a career break of 2 years or more and are ready to re-enter the workforce. Our 16-week Returnship program offers participants professional work experience and customized programming, where they will gain valuable skills, knowledge, and support through mentorship, training, and networking opportunities, ultimately empowering them to seamlessly transition back into the workforce to achieve their career goals.

The program runs: 16 September 2024-16 January 2025

Job Summary

This role is responsible for initiating outbound calls to introduce organization products and services, tailoring sales pitches to customer needs, and qualifying leads. The role collaborates with internal teams, follows up on inquiries, and maintains accurate records while striving to achieve performance targets and enhancing sales skills through training.

Responsibilities

• Initiates outbound calls to prospective customers, introducing organization products, services, and solutions.

• Develops a solid understanding of the organization's offerings, key features, and benefits to effectively communicate value propositions to potential customers.

• Delivers sales pitches tailored to customer needs, focusing on the benefits and value of the products or services.

• Identifies and qualifies potential leads, gathering relevant information and documenting details in the CRM system.

• Participates in promotion campaigns, effectively conveying special offers, discounts, and promotions to potential customers.

• Collaborates with internal teams, such as marketing and customer support, to ensure seamless customer experiences.

• Applies standard policies for following up on customer inquiries, providing accurate information, and addressing concerns.

• Strives to achieve daily, weekly, and monthly performance targets, including call quotas and lead generation goals.

• Contributes to pipeline management and maintains accurate and up-to-date records of customer interactions, conversations, and outcomes.

• Participates in training sessions to enhance product knowledge, sales skills, and customer service techniques.

Education & Experience Recommended:

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

• Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

Certified Inside Sales Professional (CISP)

Knowledge & Skills:

• Business Development

• Business To Business

• Cold Calling

• Cross-Selling

• Customer Relationship Management

• Inside Sales

• Merchandising

• Outbound Calls

• Phone Sales

• Sales Process

• Sales Prospecting

• Sales Strategy

• Salesforce

• Selling Techniques

• Telemarketing

• Upselling