Returns Support Rep

Returns Support Representative 1st Shift (M-F 5a-1p)

Job Description:

The Returns Support Representative is responsible for communications with Sales Representatives, Channel Customers, RLCs (THD), Resolutions Team, Finance, and RGA Support

Duties and Responsibilities

• Responsible for creating RMAs for customer satisfaction, 30 day returns, and other return orders

• Request and issue goodwill credits

• Research returns without paperwork using AX to issue credits to the correct customer

• Contact sales representatives for offsetting PO's for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order

• Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns

• Resolve credit issues in a timely manner

• Process RMAs in HJ as needed

• Lead and assist the Returns Clerk II

• Handle difficult emails in a professional matter

• Enter daily production of created RMAs

• Update Return Errors daily in a spreadsheet

• Assist within the department as needed

• Assist with training and leading the Returns Clerk II

• Use electronic filing

• Practice 5S and Safety

• Able to react to change effectively and handle other tasks as assigned

Physical Demands

• General office environment

• Able to work in various temperature conditions

Education and Experience Requirements:

• High School or GED diploma required

• Excellent organizational skills and time management skills required

• Working knowledge in MS Office

• High attention to detail

• 1-2 years of experience using AX

• 1-2 years in a returns or customer service department

• At least a year of experience creating RMAs

• Effective verbal and written communication skills are essential and demonstrated computer literacy

• Previous training or leadership experience preferred but not required

• Requires a high level of attention to detail