Records information pertaining to merchandise returned from customer because of defects, wrong amount or type
Examines and compares merchandise with original requisition to record information such as quantity, type of defects, and date on invoice or other forms. Also uses that information to credit customer account for only that merchandise which has been returned.
Prepares invoices and other forms for returned goods
Creates records of receiving inventory into our inventory management system
Types information in records to explain reason for returned goods
Uses business rules to properly sort merchandise for final disposition
Complies and files list of merchandise handled
Sorts and stores all records of activities as needed
Ensures his/her work areas are maintained and cleaned daily
Ensures he/she supports all company safety procedures and encourages all fellow associates to do the same
Ensures that his/her assignments are completed in a consistent and high quality manner
Understands that in our team environment that he/she could on occasion be required to support other job functions on his/her shift
Work in an efficient manner to help ensure that the team reaches productivity goals
Other duties as assigned
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
High school diploma or GED
1- 3 months of related experience
Distribution experience preferred
Good communication skills
Very good attention to detail
In order to ensure service levels, it is essential that the individual in this role be able to work a regular and reliable schedule as provided by management.
It is essential that the duties of this role be performed on-site at ShopHQ's facility.
Returns Lead > Returns Supervisor > Returns Manager
ShopHQ is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact ShopHQ's Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be
required to perform duties outside of their normal responsibilities as needed, and ShopHQ management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
Occupational Demands - Returns Processor
The individual in this role must be able to meet the following essential physical requirements, with or without a reasonable accommodation.
This position requires the ability to:
Lift and carry up to 50 pounds
Push and pull up to 50 pounds
Stand for prolonged periods
Sit for prolonged periods
Maintain balance and work on an elevated platform
Engage in repetitive motion
Discern true colors
Communicate with others, including by telephone
Work in non-climate controlled environment
In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact ShopHQ's Human Resources department for further direction.