Retirement Fund Support Specialist

Alerus Financial Arden Hills , MN 55112

Posted 2 months ago

Position Summary:

This position is responsible for fund inquiries, trade related functions, correction support, and will lead various projects. The position will participate in company conversions including fund availability analysis and system testing, mergers, system maintenance, and development projects. The position is responsible to take initiative to develop and implement efficiencies; manage and maintain own workload while working with different departments and clients.

Position Requirements:

Job Function Number 1: Trading and funds (35%)

  • Responsible for web fund investment performance.

  • Verification and reconciliation of fund redemption fees.

  • Responsible for fund and broker re-registrations.

  • Serves as primary contact for all 22-C2 inquiries.

  • Responsible for new fund set up.

  • Serves as primary contact for various fund availability inquiries.

  • Fund Master updates and maintenance.

  • Model set up and maintenance.

Job Function Number 2: Corrections (35%)

  • Responsible for understanding, calculating and trading corrections.

  • Researching and determining where the error originated from, providing guidance to prevent future occurrences, finding commonalities for training purposes. Must follow regulations set by the IRS, DOL and ERISA.

  • Research and handle sensitive issues/projects to assist administrator, other technicians, or management with problem resolution.

Job Function Number 3: Dividends (15%)

  • Coordinates with team members to complete posting of dividends by deadline.

  • Performs additional jobs to make sure prices and rates are correct.

Job Function Number 4: Assist in various projects (10%)

  • Coordinate system release testing and implementation, communicate changes to various departments.

  • Assist with conversions and mergers, analyze funds held by acquired business and work with departments as needed to assure funds can be held, traded, and are converted accurately.

  • Prepare project status reports.

  • Develop and coordinate project plans to resolve issues in a timely manner.

Job Function Number 5: Documentation and backup (5%)

  • Maintain documentation of functions and procedures in R&R database.

  • Provide backup for business system analyst functions.

  • Assist team members during busy times where needed.

Qualifications:

  • Bachelor's degree in Accounting, Finance, Business, or equivalent related experience.

  • 3+ years of experience in retirement operations or related area.

  • Knowledge of retirement and recordkeeping systems and recordkeeping operational functions.

  • Demonstrated ability to collaborate with employees and customers.

  • Ability to effectively interact with end users and business sponsors.

  • Efficient in Microsoft Excel including formulas, pivot tables, and functions.

  • Ability to effectively prioritize and manage multiple assignments.

  • Demonstrated problem-solving ability.

  • Proven record of working in a fast paced environment while managing multiple tasks & deadlines.

  • Available to work flexible hours to meet daily schedules & cover peak workloads.

Personal Characteristics:

  • Persuasive, encouraging, and motivating.

  • Ability to communicate effectively with clients and coworkers.

  • Ability to work independently while supporting a collaborative, team orientated environment.

  • Reliable follow through without supervision.

  • "Outside the box" thinker.

  • Positive attitude and team motivator.

  • High attention to detail.

  • Exceptional organizational skills.

Physical Demands: (must be met with or without a reasonable accommodation)

  • Extended periods of time sitting at a desk and using office equipment.

  • Ability to operate a personal computer/laptop for approximately 8 hours per day.

  • Extended time is spent reviewing physical and electronic documents.

  • The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

  • Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs.

  • Will spend most of time in an indoor environment.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Support Specialist

Alerus Financial

Posted 2 months ago

VIEW JOBS 4/30/2020 12:00:00 AM 2020-07-29T00:00 Position Summary: This position is responsible for providing support to the Sales Support Supervisor by providing proposal related documents for new business opportunities to Retirement Sales Consultants and the wholesale networks (Wholesalers, Advisors, Brokers, and TPAs) they serve as well as back up support across all service lines at Alerus Retirement and Benefits. Also, responsible for assisting Relationship Teams with various client and plan related updates. Job Function Number 1: Sales Support - 75% * Prepare proposals, lineups, investment program model returns, RFPs, and fee benchmarking reports to current and prospective business. * Develop a working knowledge of the CRM * Responsible for tracking all proposal requests and periodically generating proposal related reports upon vendor request. * Perform client website and Envestnet demos to current and prospective business. * Complete illustration calculations for prospective clients. * Assist Sales Support Supervisor with special client requests, sensitive client issues and departmental projects and communicate status updates on a regular basis. * Assist in maintaining current and building new business relationships by responding professionally and timely to inquiries from wholesale network contacts. * Understand the importance of existing and new business relationships with the various wholesale networks. * Attend meetings via conference call or in person meetings regarding potential or existing clients as needed. * Develop and maintain a high level of knowledge of the retirement industry. Job Function Number 2: Business Processes - 20% * Testing and validating recordkeeping data on Envestnet system. * Maintain and update Alerus standard SPARKS RFP response. * Utilize R&R procedures to complete Plan, Advisor, and Client, updates/changes. * Provide accurate and timely responses to Relationship Team members. * Provide back up support to Payroll and Health & Welfare Account Executives and Sales Consultants. Job Function Number 3: Teamwork and Productivity - 5% * Provide backup to Sales Support Supervisor and Sales Consultants for client and wholesale network, telephone calls, emails, and other requests. * Assist Relationship Teams with related projects/requests. * Foster a positive work environment and support co-workers in achievement of departmental goals. Treat all co-workers professionally and respectfully. * Participate in company and departmental meetings. * Establish work objectives and priorities to perform work in a cost-effective manner. Make recommendations for ways to increase productivity and decrease staff overtime. * Proactively suggest changes in procedures, forms, and checklists to reduce account errors. * Properly double check work of self and team members to minimize rework. Ensure work is reviewed by your supervisor as needed. Qualifications: * Four or more years of experience in accounting or business field. * Excellent written/oral communication, organization, and customer service skills required. * High level of commitment to accuracy and detail, strong analytical skills. * Ability to maintain professional working relationships with internal and external clients. * Proven ability to adapt to a fast paced, changing environment. * Ability to prioritize and independently manage multiple, concurrent tasks while meeting deadlines. * Knowledge of Microsoft Word, Excel and PowerPoint. * Available to work overtime to cover peak workloads and other business needs. * Qualifications typically obtained through college degree and specialized coursework in business administration. Personal Characteristics: * Relational skills such as diplomacy, judgment, decision making, discretion, etc. * Initiative, creativity and energetic active engagement in all work responsibilities. * Established communication, presentation and organizational skills. * Effective listener, approachable and considerate. * Demonstrated professional business skills and demeanor. * Demonstrated ability to identify and problem solve complex situations. Apply judgment with respect to high level business impact and risk. Physical Demands: (must be met with or without a reasonable accommodation) * Requires ability to sit for long periods of time using a key board, mouse and to view multiple screens. * Ability to operate a personal computer/laptop for approximately 8 hours per day. * Extended time is spent reviewing documents, both actual papers or electronic. * The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. * Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs. * Will spend most of time in an indoor environment. * Requires ability to use telephone for client contact and conference calls. Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Alerus Financial Arden Hills MN

Retirement Fund Support Specialist

Alerus Financial