Retirement And Benefits Technician 2 (Pcn 028034)

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

Under general direction of the Retirement and Benefits Specialist 3, the incumbent will assist management in compiling information for appeals files and distributing to multiple entities. In addition, the position reviews submitted Power of Attorneys and Guardianship documents for acceptance. This position also shares the responsibility of monitoring the section's group email queue which entails routing divorce documents and other documentation for review to the appropriate Retirement & Benefits Specialist 2 and processing any balance inquiries, Child Support Orders, IRS levies or Court Orders as received.

Our organization, mission, and culture:

The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans so that customers experience excellent, accurate, and timely service; and members understand the value of, and effectively manage, their retirement and health benefits.

The benefits of joining our team:

The Appeals and Risk Mitigation Team is committed to providing a supportive and collaborative work environment where all team members' contributions are welcomed and valued. The team highly values a healthy work/life balance, and works to ensure that team members have access to needed resources. Leadership works to cultivate talent from within and provide team members with the tools needed to advance and develop their knowledge base and skill set.

The working environment you can expect:

This position is located in the heart of downtown Juneau at the State Office Building on the 6th floor. Ideal applicants will be customer service oriented and have the ability to prioritize responsibilities to best suit the needs of the division. Applicants are expected to engage in a team environment with staff, upper management as well as other internal and external customers.

Who we are looking for:

To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities and experience:

• Ability to read and apply statutes, regulations, standard operating procedures and other direction;

• Ability to search for data from multiple sources, and the ability to verify accuracy and discrepancies, and make corrections;

• Ability to handle confidential documents, strong organizational skills, maintain cooperative working relationships, communicate effectively, both orally and in writing;

• Working knowledge of computer based programs such as Word, Excel, and Outlook;

• Skills performing basic arithmetic such as fractions, decimals and percentages;

• Flexibility and adaptability to changing priorities, multitask with frequent interruptions while working independently.

If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.

Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents.

"Processing," means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines.

The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities.

"Application of guidelines or policy," means that written direction or accepted theory, from which deviation is not a common option, dictates the nature and process of the work.

Experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere.

OR

One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.

At time of interview, please provide the following:

• List of three (3) professional references, including current daytime phone numbers.

• Copies of your two (2) most recent performance evaluations.

• A copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.

Please read the below information carefully. This applies to your application submission.

COVER LETTER

A cover letter is required for this position. The cover letter should be in a standard business format. Provide a short letter (a paragraph or two) describing why this position interests you and why you are the best candidate for the position.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.

 Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position, please contact the hiring manager:

Amanda Todeschi, Appeals & Risk Mitigation Manager

Phone: 907-465-5699

Fax: 907-465-3086

amanda.todeschi@alaska.gov