Retirement And Benefits Technician 2 (Pcn 028117)

This position is open to Alaska Residents only.

Please check our residency definition to determine if you qualify.

What You Will Be Doing:

This Retirement and Benefits Technician 2 position provides technical support as an eligibility technician on the Health Team. You will process requests related to retiree and employee insurance coverage, such as changes to eligibility, elections, and dependents, while providing guidance to members and internal customers regarding the health and supplemental benefits plans.

Our Organization, Mission, and Culture:

The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans while ensuring customers experience excellent, accurate, and timely service. Our mission is helping members understand the value of, and effectively manage, their retirement and health benefits.

The Benefits of Joining Our Team:

The Health Team offers a focused, supportive, highly collaborative culture that provides opportunities to learn about retirement and benefits and serve the public in a directly meaningful way. We value and welcome the contributions of each member of our diverse team and consistently benefit from each other's perspectives and experience.

The Working Environment You Can Expect:

Your daily work environment will include diverse technical work performed alongside another technician, offering assistance to the public by phone or written communication, and collaborating with teammates and managers to ensure successful productivity.

The workspace is a standard office environment located on the sixth floor of the State Office Building in downtown Juneau. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday.

Who We Are Looking For:

We are seeking a team member who can demonstrate some or all of the following knowledge, skills, abilities, and experience:

• Ability to organize and present information tactfully, clearly and effectively, both orally and in writing, while following correct business practices for professional correspondence

• Ability to search for and use data appropriately, and to compare data from a variety of sources for accuracy and completeness while identifying discrepancies or inaccuracies and making necessary corrections

• Skill in performing arithmetic calculations involving fractions, decimals and percentages

• Ability to read, apply, and explain statutes, regulations and other resources which govern the work

• Organizational skills, including the ability to work independently and prioritize workload

If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.

Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents.

"Processing," means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines.

The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities.

"Application of guidelines or policy," means that written direction or accepted theory, from which deviation is not a common option, dictates the nature and process of the work.

Experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere.

OR

One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.

At time of interview, please provide the following:

• List of three (3) professional references including current daytime phone numbers.

•   Copies of your two (2) most recent performance evaluations.

• College transcripts (if using education to meet the minimum qualifications).

Please read the below information carefully. This applies to your application submission.

EDUCATION:

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION:

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE:

If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES:

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT:

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE:

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position, please contact the hiring manager:

Marie Speegle

Retirement and Benefits Specialist 1

Phone: (907) 465-5005

Fax: (907) 465-3086

marie.speegle@alaska.gov