Retention Specialist

Beyondsoft Group Vancouver , WA 98660

Posted 3 months ago

Overview

This is a great opportunity to work with a top brand to improve customer satisfaction and retention. You will work with consumers, primarily via email and social media, to resolve any issues with the product or customer understanding of the product.

Responsibilities

Your objective is to retain customers and represent the product and the brand impeccably both online and via one-to-one correspondence with customers. Additionally, serve as point of contact for Better Business Bureau and state regulator interactions. May manage comments on Amazon, Facebook, and other social media platforms. Become an internal expert on all aspects of the product. Make recommendations for improving customer outreach.

Qualifications

Required skills

  • Business writing skills (clarity, grammar, spelling, appropriate tone)

  • Writing samples will be required

  • Ability to solve both simple and complex customer issues

  • Use good judgment when guidelines are not available and to prioritize work

  • Maintain positive attitude

  • Provide service with patience, empathy, and ability to manage stress

  • Ability to work independently and be accountable

  • Highly organized with attention to detail

  • Microsoft Outlook, Excel, Word, OneNote

  • Experience with Medallia or other survey platform desired

  • Experience providing high quality customer service to consumers

  • Educational background that includes critical thinking and writing

  • Bachelor's degree or equivalent experience

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Retention Specialist

Beyondsoft Group