Retention Specialist

Beyondsoft Group Vancouver , WA 98660

Posted 3 months ago


This is a great opportunity to work with a top brand to improve customer satisfaction and retention. You will work with consumers, primarily via email and social media, to resolve any issues with the product or customer understanding of the product.


Your objective is to retain customers and represent the product and the brand impeccably both online and via one-to-one correspondence with customers. Additionally, serve as point of contact for Better Business Bureau and state regulator interactions. May manage comments on Amazon, Facebook, and other social media platforms. Become an internal expert on all aspects of the product. Make recommendations for improving customer outreach.


Required skills

  • Business writing skills (clarity, grammar, spelling, appropriate tone)

  • Writing samples will be required

  • Ability to solve both simple and complex customer issues

  • Use good judgment when guidelines are not available and to prioritize work

  • Maintain positive attitude

  • Provide service with patience, empathy, and ability to manage stress

  • Ability to work independently and be accountable

  • Highly organized with attention to detail

  • Microsoft Outlook, Excel, Word, OneNote

  • Experience with Medallia or other survey platform desired

  • Experience providing high quality customer service to consumers

  • Educational background that includes critical thinking and writing

  • Bachelor's degree or equivalent experience

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Prospecting Lead Specialist In Vancouver WA


Posted 3 days ago

VIEW JOBS 10/13/2019 12:00:00 AM 2020-01-11T00:00 Production Lead Job Description Position Title: Production Lead Reports To: Area Manager Our Core Values: Personnel – It’s all about Personnel! Without our personnel we would not be able to achieve exceptional things. Development – We are committed to the growth, & development of our personnel, both personally & professionally. We want you to be the absolute best version of yourself. We develop people first, then develop employees. Competitiveness – Always Compete! We want people driven to compete not only amongst others, but against themselves. Do you have the GRIT to push yourself harder than you ever have before? Compete to be better today than yesterday. Execution – We are measured on our results, not our efforts. Trying, positive intentions, and working hard are all intangibles that are necessary for achieving results, but the scoreboard is what matters. Perfect execution of all our strategies is the expectation & standard within our culture. Culture – Constantly striving to be “Perpetually Triumphant,” competitive, developmental, stepping in the face of any challenges, always taking care of each other, showing up, working hard, listening, facing our fears, and embracing adversity as an opportunity to become better, and having FUN while doing it, describes our culture Be “Perpetually Triumphant” John LaRosa II, Owner/Operator Job Description: The Production Lead will ensure our members receive the highest quality of service. PL will exhibit an ability to achieve the financial targets for the club. This will be done by leading from the front to achieve personal sales goals and motivating and training front desk staff to do the same. PL will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of our Core Values. Special Skills Excellent written and verbal communication Creative management techniques Strong organizational skills Strong leadership skills Strong administrative skills Strong customer service skills Strong computer skills Responsibilities: Administration/Organization Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club. Communicate and implement club policies and procedures to employees. Encourage staff to work as a team and be productive. Illustrate an ability to make effective decisions. Potentially recruit and hire the highest possible caliber of staff. Cover & execute front desk duties in addition to sales production activities. Sales/Revenue Management Achieve desired sales goals, personally and club. Achieve desired revenue goals thru the leadership and motivation of employees. Implement and support company programs and promotion to help generate new sales leads for optimum new membership and personal training growth. Help ensure that the team maintains proper tracking forms and the daily leads. Help ensure that all promotions are effectively communicated to your team and all other appropriate staff. Ensure ongoing prospecting and generation of new prospective members. Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution Help ensure that the staff has a high level of knowledge about the club’s programs, facilities and equipment. Emphasize importance of involvement in the community and neighborhood Personal Training/Revenue Management Achieve desired personal training revenue and production goals, personally and club. Achieve desired revenue and production results thru the leadership and motivation of employees. Implement and support company programs and promotion to help generate new PT client acquisition for optimum member base penetration. Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold. Leadership/Accountabilities Serve as a role model for employees. Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment. Support department heads. Support company programs and promotion to help generate new sales leads for optimum new membership growth. Keep current in knowledge of key competitors. Conduct frequent walk through of the club. Profit Centers/Measurement Standards Illustrate an ability to drive membership profit. Monitor flagged check-ins to increase revenue and collections. Demonstrate an ability to increase revenue per member. Ensure standards of club’s cleanliness and customer service excellence. Demonstrate professionalism by leading by example. Membership retention. Timely completion of assigned tasks and projects. Able to cover and work front desk competencies in addition to sales production competencies. Follow all policies and procedures. Above description may be subject to change or alteration at any time. Crunch Vancouver WA

Retention Specialist

Beyondsoft Group