Description of Duties:
Present to, follow up and recertify individuals on a telephonic or direct basis.
Assist individuals by completing the appropriate forms and meeting necessary recertification/re-enrollment targets, or by the facilitation of the process.
Communicate benefits of EH's products/services to maximize potential for continued membership and/or enrollments or purchases/subscriptions.
Provide proactive phone contact at least twice in the first three months of membership to welcome, explain benefits and provide health improvement opportunities.
Function as a liaison between all EmblemHealth departments to help identify and resolve member's recertification problems or concerns.
Utilize automated tools such as EPACES, Market Prominence, ESAWS and QCARE to perform duties and conduct telephonic outreach and set field appointments when necessary.
Develop and maintain appropriate understanding of the health care products related to sales responsibility. Successfully complete periodic certification and testing to maintain knowledge level established by regulations.
Regular attendance is an essential function of the job.
Performs other duties as assigned or required.
2 years of college or equivalent college credits
3 - 5 years of experience in sales or sales related community activities
Additional years of experience may be used in lieu of educational requirements
Valid NYS Health Insurance license required within 60 days of employment
Ability to input and update data accurately in database system
Typing 25 correct WPM preferred
Excellent organizational skills
Ability to multi-task
Excellent communication skills: verbal, written, and presentation
Successful completion of annual training and testing to maintain regulatory certification within all products being sold is required
An Equal Employment Opportunity Employer M/F/H/V.