Retention & Compliance Specialist (Bilingual - Spanish)

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Job Type

Full-time

Description

Works Hours: 8:30 a.m.

• 5:00 p.m.

Workdays: Monday

• Friday

Location: 202 W. French Place, San Antonio, TX, 78212

Mission: The mission of Catholic Charities is to provide for the needs of our communitythrough selfless service under the sign of love.

Summary:

Under the supervision of the Refugee Youth Mentoring & Employment Programs Services Director and Refugee Employment Services Programs Manager, the Retention & Compliance Specialist is responsible for ensuring the Refugee Cash Assistance (RCA) and Employment Services (EMP) Programs abide by ORR Federal grant policy guidelines and ensures delivery of services to the target client population. The Retention & Compliance Specialist will follow up directly with clients verifying adherence to RCA eligibility policies, track and document case progression of clients in clients file and internal and external databases, ensure that services are provided in a planned, effective and timely manner to eligible clients and communicated to supporting RCA and EMP staff.

Position Responsibilities:

• *Ensures that eligibility for the RCA and EMP program is followed and documented as required.

• *Responsible for completing RCA and EMP reports, Client numbers and outcomes, and the ORR RCA and EMP quarterly report.

• *Responsible for keeping and maintaining an RCA and EMP internal spread sheet for tracking all enrolled RCA-EMP clients.

• *Ensures that proper referrals are made to employment services; and that clients are participating in mandatory programming per program compliancy agreement.

• *Works together with other staff members to ensure clients receive benefits according to their service plans.

• *Reviews and maintains accurate and up-to-date client files, including intake, assessments, filing and other required paperwork.

• *Performs daily data entry through excel and other internal and external data bases used by the EMP/RCA Programs.

• Reports on activities and special client concerns to the Director/Manager and other staff during required staff meetings or as needed.

• Completes weekly schedule, bi-weekly time sheets and monthly mileage.

• Ensures effective communication with program staff, peers and agency leadership.

• Other duties as assigned by Director.

Competencies:

Customer Service

Communication

Integrity / Honesty

Technology

Results Oriented

Requirements

Minimum Qualifications:

• Education

• Bachelor's degree preferred but not required; or equivalent of 2 - 4 years' experience in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations.

• Bilingual, Spanish

• Required

• License and Credentials

• Reliable transportation

• Valid driver license; Valid vehicle insurance; Clean driving record

Minimum Knowledge and Skills:

• Files documentation, data entry, and record keeping.

• Skilled in using personal computer and internet, familiarity with Excel, Adobe PDF, and Office Suite Products.

• Must be detail oriented, organized, self-motivated, work well independently and with a team.

• Must have good written, verbal skills, and business phone/text etiquette.

• Must have good critical thinking and problem-solving skills.

• Bilingual is required

• Spanish.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.

Salary Description

$23.00