Responsible for all operations of a T-Mobile retail store as well as coaching new associates to deliver a strong customer experience. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership. Primary point of contact for employees of the retail store.
1 year previous T-Mobile Retail Store Manager Experience
Basic computer skills and knowledge of common business applications, such as web browsers, Outlook, Microsoft Office
Excellent communication skills, orally and in writing
Ability to lead and coach to deliver financial results
Ability to utilize T-Mobile values to deliver results and make business decisions when operating the store
Sales and sales management experience with a customer focuses, operationally excellent retailer, along with an established record of high personal performance
Consultative sales and sales management in fields involving consumer technology, applications and content, along with an established record of high personal performance
Operational and financial performance management, including site profit and loss management
Enterprise Core Competencies Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
o Coach associates in building relationships with customers and understanding their needs. Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.
o Train store associates in using store systems to support the Customer Experience, including the Point of Sales and Customer Account.
o Hire and develop a team of effective Sales Associates. Make staffing adjustments as needed to meet the overall needs of the business. Appraise employees to determine eligibility for promotions or other status changes. Cultivate an environment with supports T-Mobile values. Utilize tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations.
o Maintain a neat clean organized store environment at all times. Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the stores assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses
o Keep abreast of the rapidly evolving T-Mobile technology. Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them.
o Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards
o Support New Hire Sales Floor Readiness ensuring New Hires provide a world class customer experience
o Facilitate and support Store Operations Associate Readiness
o Present in weekly District meetings to report on Sales Floor Readiness Progress and Class Schedules
o Meet with Store Managers to ensure completion of Home Store Readiness activities