Retail Teller I-Ct

Charter Financial Corp. Plant City , FL 33567

Posted 2 months ago

Revised 08/2018

Job Description

Position Title: Teller (Classification I, II, III)

Division: Retail/Operations

Reports Directly To: Head



This position is responsible for,

but not limited to, being the all-important front line ambassador of

CenterState Bank. Has powerful influence

on the perception of the Branch to new and existing customers. Performs all paying and receiving cash

functions of the Branch. Must possess

excellent verbal and communication skills and work well with deadlines. Must adhere to all of the Bank's policy and

procedures while maintaining accuracy, consistency, and security.



position is expected to perform the specific duties, tasks, and

responsibilities as outlined below:

Perform Paying and receiving cash functions of

the Branch

Cash checks and process withdrawals

Receive deposits into accounts

Verifies customer's account balances

Examines checks for proper endorsements

Protects Bank by being alert to signs of fraud

Processes Loan payments

Scans items for Branch capture

Processes work from night depository bags

Maintains proper dual control

Place holds on accounts for uncollected funds

Balances cash drawer

Delivers Quality Customer Service

Answer phone calls within three rings

Assist customers by guiding them to proper

personnel to address concerns

Attend all Training as defined by Management

Will assist Branch Team in achieving deposit,

loan and investment goals

Cross sells banking Products and services

Participates in campaigns and sales cycle

Actively seeks opportunities for new deposit


Refers business to CenterState Bank subsidiaries

Able to lift heavy coin

Ensure that the Bank's policies and procedures,

code of conduct, and regulatory guidelines are strictly complied with

Provide assistance to other employees by

liaising with them through healthy and positive interactions

Be involved in performing marketing


Continuously update skills by participating in

professional training

Seek opportunities to improve skills through

cross-training offered by the Bank

All other tasks, responsibilities or duties, as

directed by management



with general office machines and programs to include Microsoft Office Word,

Excel, Outlook, and other software that might be utilized in the department

Ability to use the computer efficiently and the

capacity to learn new software programs as they are rolled out by the Bank

Must have good knowledge of business English,

including spelling and punctuation

Must possess basic English language skills in

order to write and speak clearly, and effectively with coworkers and customers

Must be well-organized, accurate, and attentive

to detail

Must be cooperative and willing to assist

coworkers and customers on a regular basis

Must have effective listening skills

demonstrated by the ability to listen to others talk (without interruption),

understand them, and then propose solutions or make contributions based on the

points made by others

Must possess excellent multi-tasking skills and

be able to function well under pressure

Must be able to remain composed under pressure

and respond to customer and coworker concerns regularly

Must have a keen eye for detail and follow

instructions to the letter

Must be patient and willing to help others in

solving problems while maintaining a positive attitude at all times



be able to remain seated or work standing in a confined area on a computer for

a minimum of four (4) hours each work day


be able to constantly use hands and fingers to enter data through or on a

computer or answer a phone throughout most of an eight (8) hour shift


be able to walk frequently throughout the day to obtain supplies from other

areas in the Bank and to cover for other employees, on break or on lunch


be able to use hands and fingers to count money throughout each workday


be able to hear and communicate with coworkers and customers throughout the day


need to lift up to 25 pounds one to two times a day to perform job

The physical

demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Position

may require regular before/after normal business hours, or regular out-of-town




be able to function in a professional, business office environment and act and

dress appropriately for same, consistent with the Bank's grooming and dress



demonstrate excellent interpersonal skills with customers and coworkers


be willing to function as a team member


be willing to demonstrate commitment to CenterState Bank's mission and goals


High School diploma or equivalent

Successful completion of in-house training

program or other approved program

Excellent verbal and written communication


Computer Literate

Sales Experience desired

Problem solver, resourceful, independent

Optimistic, enthusiastic

Must be a self-starter and able to work


Must be able to work at a faster than average

pace and able to multi-task

Must possess basic language skills to write and

speak clearly, effectively, and appropriate to business standards

Must have the ability to perform mathematical

calculations necessary to execute the duties of the job

Must be able to make sound decisions, have the

ability to recognize potential problems, and take corrective action

Must be well-organized, accurate, and attentive

to detail

Must stay abreast of department and company

policies/changes and be adaptable to those changes

Must be cooperative and willing to assist others

Must be professional in appearance

Regular attendance is necessary

Attentive to details

Organized, careful. Multi-tasked

Confident, competitive, communicative

These specifications are general guidelines based on the

minimum experience normally considered essential to the satisfactory

performance of this position. The requirements listed above are

representative of the knowledge, skill and/or ability required to perform the

position in a satisfactory manner. Individual abilities may result in

some deviation from these guidelines.

CenterState complies with federal and

state banking laws, such as the Bank Secrecy Act (BSA), USA PATRIOT Act, and

other related anti-money laundering/anti-terrorist financing initiatives.

The Bank has established a Bank Secrecy Act/Anti-Money Laundering/Office

of Foreign Assets Control (BSA/AML/OFAC) Compliance Program and employees are

expected to adhere to federal and state banking laws, as well as the Bank's

procedures and/or internal controls. The Bank will terminate the employment of

employees who fail to comply with banking laws and/or the Bank's



Bank is an equal opportunity employer and does not discriminate against

applicants or employees on any unlawful basis, including race, color, religion,

gender, sexual orientation, marital status, age, national origin, ancestry,

gender identity, disability, genetic testing, service in the military,

citizenship status or any other characteristics protected by federal, state or

local law. CenterState also prohibits unlawful harassment of

applicants/employees based on these protected categories.


complies with The Americans with Disabilities Act ("ADA") and state and local

disability laws and will provide reasonable accommodations to qualified

individuals with disabilities, unless doing so will cause an undue hardship.

The Bank encourages employees/applicants who believe they need reasonable

accommodations to contact the Human Resources Department.


I have received and reviewed a copy of the attached Job Description. I understand that I am expected to

perform the duties of this position, and, in the event that I am unclear about

the position's requirements, I will contact my supervisor or Human Resources as

soon as possible for clarification.

Printed Name Date


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Retail Teller I-Ct

Charter Financial Corp.