Retail Systems Analyst II

Overview

The IT Retail Systems Analyst II will be responsible for supporting Sprouts Farmers Market's Loyalty, Point of Sale (POS) systems, and other key in-store retail applications. The ideal candidate will have a strong understanding of Loyalty/POS integrations with E-Commerce and Customer Relationship Management (CRM) platforms. Through the use of existing and new technologies, this person will continuously look for ways to improve efficiency, reduce risk, and support new business opportunities within all store retail systems. Additionally, this person will possess the ability to command small projects and lead requirements gathering sessions with our business partners (internal and external). As a key member of the Retail Systems Team, the Retail Systems Analyst II will provide guidance and mentorship to other team members.

Essential Functions

• Facilitates requirements gathering sessions to document business and system requirements, user stories, and refine product backlog; will work with Marketing and Operations Teams to determine functionality of loyalty offers and programs

• Under general guidance, develops project plans, manages projects, monitors project performance and develops implementation plans for highly complex technology solutions

• Performs the design, testing, deployment, and validation of all retail system configurations, new applications and enhancements

• Bridges the gap between Operations and technology solution providers by translating business needs to technical solutions

• Provides end-user guidance on the functions and features of all retail systems available to Sprouts Team Members

• Stays current with new retail technologies for the purpose of enhancing systems performance, removing friction, and/or improving the Customer/Team Member experience

• Research and conducts testing of new software/hardware

• Independently analyzes, solves, and corrects issues in real time

• Monitors system performance and troubleshoots technical issues

• Performs scheduled maintenance and supports release deployment activities after hours

• As part of an on-call rotation, provides 24x7 support for critical production systems

• Ensures all software releases or code changes follow proper change control processes

• Works with IT staff to facilitate upgrades as scheduled and to mitigate system interruptions

• Keeps IT management and user community updated with changes in the status of all retail related systems

Knowledge, Skills, Abilities and Physical Requirements

Knowledge, Skills, and Abilities:

• Four-year degree or equivalent experience in a related discipline (e.g., Information Technology, Computer Science, Business, Engineering)

• 5+ years of experience working with Loyalty and POS Systems

• 5+ years IT experience planning and managing all activities associated with delivering solutions in a large-scale distributed environment

• 5+ years experience analyzing business problems and translating business requirements into technology solutions

• Retail systems support experience

• Strong understanding of Agile project methodology

• Knowledge of ITIL v3 preferred

• Working knowledge of SQL queries and databases

Personality Traits:

• Strong analytical, planning, problem solving, writing, and presentation skills

• Maintains high levels of integrity and dependability

• Maintains a focus on results, quality, and customer satisfaction

• Works well in a team environment and effectively manages work activities

• Projects a professional demeanor and appearance

• Demonstrates the ability to effectively prioritize and execute tasks in a fast-paced environment

• Strong customer service and team building skills

Communication Skills:

• Communicates effectively with management, peers, technology vendors and internal business partners

• Produces professional written communications including project submittals, complex diagrams and knowledgebase articles

• Effectively presents information and responds to questions from groups of managers, project steering committees and internal business partners

• Requires excellent interpersonal communications skills.

Physical Requirements:

[HR will complete for general office positions. Concentra will evaluate for Store and DC positions]

Please note anything that would be unusual for an office position - example, special chemicals, special lifting requirements, visual requirements, etc.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs, as necessary.

Benefits

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay

• Sick time plan that you can use to support you or your immediate families health

• Vacation accrual plan

• Opportunities for career growth

• 15% discount for you and one other family member in your household on all purchases made at Sprouts

• Flexible schedules

• Employee Assistance Program (EAP)

• 401(K) Retirement savings plan with a generous company match

• Company paid life insurance

• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

• Bonus based on company and/or individual performance

• Affordable benefit coverage, including medical, dental and vision

• Health Savings Account with company match

• Pre-tax Flexible Spending Accounts for healthcare and dependent care

• Company paid short-term disability coverage

• Paid parental leave for both mothers and fathers

• Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.

You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.

California Residents: We collect information in accordance with California law, please see here for more information.