Retail Support Lead, Full Time: The Mall At Wellington Green

Macy's, Inc. Wellington , FL 33414

Posted 6 months ago

Job Overview:

The Merchandising/Support Team Lead is responsible for providing a great shopping experience, and driving sales and profit through customer service, proper merchandising on the sales floor and accurate merchandise movement throughout the building. Duties include placement of new receipts and floor moves, stockroom organization and replenishment, fulfillment, reverse logistics, RFID, inventory, shortage control, POS transactions and other duties as needed.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

  • Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority;

  • Service the customer in a helpful and friendly manner including POS transactions, credit and Plenti enrollment, and helping her to find what she is looking for;

  • Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment; maintain sales floor and fitting room recovery standards to include checking fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits;

  • Support Omni Channel initiatives and be open to learning new technology;

  • Lead and motivate associates to meet and properly balance customer service and task goals;

  • Assist the Merchandise Team Manager with workload planning, associate task assignments and execution; flex/adjust resources as workload and business needs dictate;

  • Assist the Merchandise Team Manager in development of associates through consistent on-the-job training and coaching; ensure all procedures, policies, best practices and standards are understood and followed by associates;

  • Communicate with Operations Manager and Merchandise Team Manager on any merchandise or system issues;

  • Perform these functions in an efficient manner; flex between tasks as directed by Supervisor;

  • Adhere to Asset Protection and inventory control and compliance procedures; ;

  • Ensure that shortage prevention initiatives are executed;

  • Regular, dependable attendance and punctuality;

  • Collaborate with peers using planning/execution tools to coordinate merchandise movement needs with current strategies (new receipts, seasonal changes, pricing and signing initiatives, etc.);

  • Direct, assist in, and monitor merchandising tasks to include placement of merchandise to merchandising standards (zone-o-gram, directives and visual guidelines), stockroom maintenance and organization, and productive replenishment to the sales floor;

  • Direct, assist in, and monitor fulfillment tasks to include collection and transport of picked fulfillment orders to appropriate processing areas; preparing and returning BOPS/SDD orders to meet the time committed to the customer; partnership with Sales Managers on alerts and orders at risk;

  • Direct, assist in, and monitor reverse logistics tasks to include use of correct RF Handheld applications, timely execution and processing of damages, non-congruent transfers, store initiated transfers, return to vendor and mark out of stock merchandise, and appropriate packing and shipping standards;

  • Direct, assist in, and monitor timely and accurate RFID processes to include preparing for and executing tag up events, cycle counts and display audits; consistent RFID tagging standards throughout the store, and resolution of inventory issues;

  • Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.

Qualifications:

Education/Experience:

  • High School degree or equivalent.

  • Minimum 1 year previous merchandising or retail operations Experience.

  • Exceptional Customer Service Skills.

Communication Skills:

  • Excellent written and verbal communication skills.

  • Ability to effectively communicate and present information to customers, peers and associates, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Able to use a calculator and current technology.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

  • Ability to delegate.

Physical Demands:

  • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

  • Ability to train, coach, and develop a staff of associates.

  • Ability to delegate and follow through on projects in a timely manner.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
MacyS Seasonal Retail Merchandising Support Early Mornings Flex The Mall At Wellington Green

Macy's, Inc.

Posted 1 week ago

VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 Looking for a fulfilling and fun job that's integral to the success of one of America's most historic brands? Then join Macy's Retail Sales or Support teams! Join us and immediately become a part of what makes Macy's special. Macy's values you as an individual. We are committed to your personal growth and development as we work together to support an exceptional experience for our customer. Job Overview: The Seasonal Merchandising Support Associate is responsible for providing a great shopping experience and driving sales and profit through customer service, accurate pricing and signing, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building. Based on the specific role assigned – Merchandising, Pricing, or Signing - operational duties include but are not limited to floor moves, replenishment, inventory; shortage control, stockroom organization, merchandising, set up and removal of signs for promotional events/sales, completing price changing activities, and ringing point of sale transactions. In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! In a Flex (Flexible Work Team) position, while you won't have assigned shifts or guaranteed hours each week, you'll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year. Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving. Seasonal Merchandising Associate shift start times will vary by location. Shift start times include: * Early Mornings - Shift starts between 4 am and 6 am * Mid Mornings - Shift starts between 7 am and 10 am * Afternoons - Shift starts between 11 am and 2 pm * Mid Afternoons - Shift starts between 3 pm and 5 pm * Evenings - Shift starts between 6 pm and 9 pm * Late Evenings - Shift starts between 10 pm and midnight Essential Functions: * Provide an exceptional customer shopping experience by ensuring that both the store and online customers are always the #1 priority. * Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for * Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits * Support Omni-channel initiatives such as fulfillment of online or Buy Online/Pick Up in Store orders. * Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor. * Participate in the physical inventory process and ensure that shortage prevention initiatives are executed. * Adhere to Asset Protection and inventory control and compliance procedures. * Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution. * Execute merchandising tasks including placement of merchandise to standards, movement of fixtures and merchandise for seasonal sets, stockroom maintenance, and organization, replenishment to the selling floor, collection and transport of picked fulfillment orders to appropriate processing areas, processing and packing of damages, transfers, return to vendor and mark out of stock merchandise, and other duties as assigned. * Execute signing tasks including organization, maintenance, and accountability of sign shop and sign cart including sign libraries, toppers, headers, and holders, sign set up/removal based on radio frequency hand held tools, conducting random sign audits to ensure correct selling price is reflected on signs, and other duties as assigned. * Execute pricing tasks including marking correct markup/markdown price on merchandise, using correct price change labels, conducting random price audits to ensure correct price is reflected on merchandise, and other duties as assigned. * Assist customers and complete point of sale transactions as needed. * Regular, dependable attendance and punctuality. Qualifications: Education: * No specific educational accomplishments are necessary. * Previous experience in a support role is preferred. Communication Skills: * Excellent written and verbal communication skills. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter. * Able to work independently and as part of a team. * Must have good time management skills. Physical Demands: * This position requires constant moving and standing. * Must be able to stand for at least two consecutive hours. * Must be able to lift at least 30 lbs. * May occasionally be required to reach, stoop, kneel, crouch, and climb ladders. * May have to reach above eye level; Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Possess strong merchandising skills. * Possess vision and creativity. * Ability to collaborate and function as a member of a team. * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of radio frequency equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. Wellington FL

Retail Support Lead, Full Time: The Mall At Wellington Green

Macy's, Inc.