Women's shoes complex support - NON-SELLING functions;
associated with operating the Women's Shoes business. The Support Associate assists with the delivery of shoes to the Sales Consultants when FSS and other technologies are present. The Support Associate is also responsible for returning Women's shoe boxes to their proper bin, merchandising the sales floor, floor moves, placement of new receipts, maintaining an orderly stockroom, replenishment, fulfillment, RFID, POS transactions, and reverse logistics. The Support Associate is also responsible for performing other duties as necessary.
In a Flex (Flexible Work Team) position, you'll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won't have assigned shifts or guaranteed hours each week, you'll have maximum flexibility to earn money and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine's Day you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.
Recover shoe sales floor and scan inventory back into stock
Maintain integrity of shoe inventory by ensuring accuracy of scanning and placement
Ensure the monthly virtual inventory is accomplished so that 100% of the stockroom is scanned and up to date
Check each pair that is delivered to the customer and returned to inventory from the selling floor to ensure a full pair is present
Ensure pricing of all shoes are accurate and that signage on each table is displayed correctly
Be proficient in POS and MPOS systems including Search and Send, My Client and More@Macy's tablet app
Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own
Provide an exceptional customer experience by ensuring the customer is always the priority
Pull orders from stock and stage for selling associates
Fulfill shoe orders
Replenish displays and other products as needed
Participate in the physical inventory process and ensure that shortage prevention initiatives are executed
Maintain orderliness and cleanliness of shoe stockroom area
Attend to customer service needs in a friendly and helpful manner when approached
Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
Execute merchandising, fulfillment, RFID, and reverse logistics tasks timely.
Assist with movement of fixtures and merchandise.
Follows shortage programs and procedures
Maintain department recovery standards; including stockroom maintenance, replenishment, and preparing and returning BOPS/SDD orders.
Adhere to Asset Protection and inventory control and compliance procedures
Regular, dependable attendance and punctuality
Perform other duties as necessary
No specific educational accomplishment is required.
Previous selling experience and product knowledge in Women's Shoes preferred, but not required.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Able to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication, and division.
Able to use a calculator.
Must be able to calculate percentages and ratios.
Must be able to make change using American monetary units.
This position involves constant moving, talking, hearing, reaching, and standing for at least two consecutive hours.
Involves lifting at least 30 lbs.
May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Must enjoy meeting and interacting with customers.
Possess strong sense of urgency and thirst for learning.
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.