Retail Supervisor - Hotel

Retail Supervisors are responsible for assisting the Retail Area Manager in the overall day-to-day operations within the Shops at the Hotel Hershey. Primary responsibilities include selling merchandise to guests, planning and implementing display changes, meeting or exceeding revenue goals, leading the training of new staff, maintaining inventory integrity, serving as the Supervisor-On-Duty for the Retail department, and assisting with personnel functions. Retail Supervisors will oversee the operations of Signatures or Chic Boutique retail boutiques provide friendly, efficient, and courteous service to all guests of the Hotel Hershey, and assist in achieving the department's goals for the year.

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Work with a team of part-time staff during shift; plan and assign daily tasks and responsibilities to meet customer needs and maintain store appearance standards.*

• Ensure the store is stocked and assist with inventory management tasks to include placing product orders, completing inventory transfers, entering inventory markouts, and maintaining inventory integrity.*

• Assist with inventory control and shrink prevention by following department SOPs.*

• Monitor daily revenue to ensure the store is meeting financial objectives. Regularly communicate with Area Manager regarding reorders and top selling items.*

• Provide exceptional guest service through the proper training of new team members within your assigned store location.*

• Resolve immediate guest concerns, investigate, and implement changes to correct and prevent recurring guest service issues.*

• Maintain rapport with Front Desk and answer guest inquiries, in person, and over the phone in a timely manner.*

• Monitor employee hours and schedules to remain in compliance with child labor laws and ensure that all staff are preventing violations.*

• Follow all cash handling procedures in accordance with Resorts Revenue Group SOPs.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 1 years of related experience.

• Industry Experience - Retail

• Minimum of 1 year supervisory experience.

• 18 years of age or older.

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Must be friendly, upbeat, and work well with other employees.

• Must be able to work independently and within a team environment.

• Must be able to lead and direct a team of part-time staff to maintain inventory levels and complete daily tasks.

• Must be able to train and motivate team members to ensure quality results are achieved.

• Must be able to speak and read the English language.

• Effective communication, problem solving, and organizational skills.

• Must display a positive attitude, eagerness to learn, and professional image representative of the property image.

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (3ft maximum height)

• Lifting Frequent (34-66%) (35lbs maximum weight)

• Reaching Overhead Frequent (34-66%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Ability to work a flexible schedule including days, evenings, weekends and holidays. Schedule will rotate to cover hours of operation between 7:00 a.m. and 10:00 p.m.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer