Retail Store Manger - Philadelphia

CVS Health Philadelphia , PA 19107

Posted 2 months ago

Job Description:

General Summary:

The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.

A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation

  • Sales and inventory management

  • Employee staffing, training, and development

  • Financial management

  • Customer service leadership

The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.

Essential Functions:
1.Management

  • Lead others and work effectively with store crews

  • Supervise, assign and direct activities of the store's crew

  • Effectively communicate information to store crew and supervisors in an open and timely manner

  • Support Store Manager with actions plans for operational and service improvement
    2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture (greet, offer help, and thank)

  • Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

  • Handle all customer relations issues in accordance with company policy

  • Promote a positive shopping experience for all customers

  • Maintain customer/patient confidentiality
    3.Merchandising/Presentation

  • Price merchandise

  • Stock shelves

  • Reset departments following POGs adapting them to a particular store

  • Organize and execute the display and signing of weekly, major promotional and seasonal merchandise

  • Organize and execute the display and maintenance of off-shelf merchandise
    4.Loss Prevention

  • Control use of register keys, securing door keys, alarm codes, and safecombinations

  • Execute locking of safe and security doors and setting of alarms when closing the store

  • Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report

  • Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly

  • Protect store assets

  • Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases

  • Maintain and react to Electronic Article Surveillance system

  • Ensure price accuracy, using POS Price Accuracy Report and in-store price audits
    5.Operations

  • Respond to MIS

  • Review electronic journal

  • Access, input, retrieve and analyze information from the computer

  • Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine

  • Maintain an organized office and backroom

  • Work reserve stock

  • Oversee and execute the preparation of the daily cash report and weekly summary

  • Develop sales/hours forecasts

  • Load and unload deliveries

  • Lift 35 pound trays/cases to a height of 4 feet

  • Move trays/cases from one location to another

  • Verify and document billing of merchandise (check-in merchandise)

  • Execute and document merchandise returns and inter-store transfers

  • Operate a cash register - including: cash, check and charge transactions

  • Bagging merchandise

  • Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings

  • Deliver deposits and secure change from the bank maintain a balanced imprest fund

  • Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours

  • Finalize weekly payroll

  • Ensure compliance with all company policies and procedures and federal and state laws

  • Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested

  • Open/close store

  • Conduct a walk through of the store and establish a prioritized list of tasks

  • Answer telephone

  • Identify and react to in-store repairs

  • Execute payment of outside vendors as appropriate
    6.Human Resources

  • Train, develop, and evaluate crew members and supervisors

  • Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel

  • Conduct performance appraisals for all directly assigned personnel

  • Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job

  • Coach and execute counseling discussions with store employees

  • Maintain a work place free from discrimination and harassment
    7.Financial Reporting/Administration

  • Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans

  • Prepare the store for a physical inventory

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inven

Required Qualifications

Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered

Ability to transfer to other CVS/pharmacy stores located within the same District

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications
5 + years of retail management experience, or experience as a CVS Supervisor

Ability to transfer to other CVS/pharmacy locations outside of the same District

Education

A high school diploma or GED is required.

  • A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager (Night Ops) Start Your Journey Philadelphia Market

Home Depot

Posted 2 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 POSITION PURPOSE Night Operations Assistant Store Managers (ASMs) are responsible for supervision of Back End operations (e.g., Receiving and Freight Team), Front End operations (e.g., Cashiers, Lot, Phone Center, Returns, Special Services) and/or Office operations (e.g., Computer Room, Vault) (Note: Areas of responsibility vary by store volume). Night Operations ASMs are responsible for ensuring that their stores are Grand Opening Day Ready each day. They accomplish this goal through managing the proper merchandising, and optimizing the efficiency of, all operational areas. Night Operations ASMs play a crucial role in driving safety standards and compliance throughout the store. In addition, they work with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates. In order to be successful, they must have strong planning, problem solving and leadership skills. They must also be capable of managing their departments and working with the Store Manager, other ASMs, and associates to accomplish goals. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20% Ensuring Excellent Customer Service. Ensure quality service to internal and external customers. Ensuring Customer concerns are solved effectively and promptly. Resolve customer concerns quickly and effectively. Ensure appropriate staffing in operations areas. Conduct audits and action plans to identify and resolve operational issues. 20% Managing Operations Associates. Recruit, interview and recommend qualified candidates to Store Manager. Motivate, coach, train, and develop associates.Communicate Home Depot objectives to associates. Develop strategies with store manager and ASMs to drive store sales and profitability. Work with associates, peers, and store manager to plan for upcoming events and identify potential problem resolution. 15% Managing Inventory Associates.Manage and motivate inventory associates to ensure inventory is maintained and customer needs are met.Ensure that inventory team understands relationships among perpetual on-hands, average sales per week, effective inventory, planning period and order quantity. 15% Manage Front End Operations Team.Ensure efficient operations of cashier, service desk, lot and remote cashier locations.Ensure proper execution of service and credit programs.Ensure proper maintenance, merchadising, and organization of Front End area. 10% Manage Back End Operations Team. Align staffing schedule with truck schedule and ensure that merchandise is received and delivered to sales floor efficiently and appropriately.Walk store at the end of each shift to ensure "Grand Opening Day Ready" status each day. Manage Receiving and Frieght team efficiency. Take actions to minimize shrink. 10% Manage Office Operations.Ensure associates keep accurate records and reconcile business daily.Ensure functioning and maintenance of all store equipment.Ensure SOP guidelines are followed for Kronos system. 10% Other Duties. Follow SOP for openings and closings.Sign for petty cash, markdowns, time slips, refunds, etc. NATURE AND SCOPE Reports to Store Manager Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development. ENVIRONMENTAL JOB REQUIREMENTS Environment: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 3 years Physical Requirements: Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds). Additional Qualifications: Ability to work a flexible, 55 hours per week schedule Knowledge, Skills, Abilities and Competencies: Acts with Integrity. Role model for ethical behavior; consistent and fair in dealings with others. Product Knowledge. Knows and effectively promotes all areas, products, services, and procedures. Knows the competition Excels in Customer Service. Creates customer-focused environment; provides excellent service; sees business through eyes of our customers. Inspires Achievement. Initiates actions to develop Associates; provides performance feedback; recognizes accomplishments. Safety Orientation. Enforces safety policies and procedures; is a safety role model. Delivers Results. Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives. Home Depot Philadelphia PA

Retail Store Manger - Philadelphia

CVS Health