Retail Store Manager (Smileshop Manager) - San Jose California

Smiledirectclub San Jose , CA 95111

Posted 2 months ago

Job Type

Full-Time

Overview

We're SmileDirectClub, and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country.

It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

We are looking for a SmileShop Manager, reporting to District Manager, who will perform the responsibilities listed below.

Responsibilities

Responsibilities

  • Lead a team of 5-10 hourly Team Members

  • Plan for and lead all aspects of sales and operations; interviewing top talent, scheduling, training, setting expectations, coaching and assessing performance, monitoring for compliance, preparing reports, evaluating data, and achieving desired goals

  • Deliver "5-Star" customer experience consistently as an individual contributor and through your team

  • Ensure all company initiatives are communicated with your team and executed to SmileDirectClub expectations

  • Coach your team to exceed customer experience and company sales goals

  • Represent the company brand, mission, and culture

  • Preserve visual and merchandising brand standards

  • Conduct inventory to ensure adequate products on-hand to exceed customer expectations

Qualifications

It would really make us SMILE if you have

  • Knowledge of SmileDirectClub's products and customers

  • High School Diploma, Bachelor's Degree Preferred

  • 3-5 years of managements experience. Retail experience preferred

  • Self-motivated, entrepreneurial mindset, outstanding communication, solid problem-solving, and an exceptional understanding of superior customer experience

  • A natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their role

  • Energize the team by encouraging team members to "stay curious" and setting and achieving company goals

  • Remain curious, and always look for ways to improve your shop operationally and the customer's experience

  • Quick to assess and resolve conflicts, finding positive coaching opportunities in complex situations

  • Ability to embrace and drive change in a fast pace, customer-driven environment

  • Excellent time management, organization, and prioritizing skills

  • Comfortable using and learning new technology; tablets, computers, software, etc.

  • Must be able to work flexible days, including evenings, weekends, and some holidays

How we make you SMILE

  • Competitive compensation

  • Health, Dental and Vision Insurance

  • 401K Contribution with matching

  • 3 weeks of Paid Time Off

  • Aligner and Whitening Benefit

  • Collaborative work environment and positive culture

  • Opportunities to grow within a fast paced, innovative company

  • Ownership in developing local geo-marketing promotions

Benefits of Joining the Club

  • Medical, Dental and Vision Insurance

  • 401K with match

  • PTO

  • Aligner and Whitening Benefit

  • Collaborative work environment and positive culture

Company Profile

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.

  • What is SmileDirectClub? Link here.

  • What are our customers saying? Link here.

  • What is a SmileShop? Link here.

  • What is our culture like? Link here.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Branch Manager (Sales & Service) FT 40Hrs San Jose CA San Jose Main Branch

Bank Of The West

Posted 1 week ago

VIEW JOBS 11/17/2021 12:00:00 AM 2022-02-15T00:00 At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth. Job Description Summary Responsible for servicing transactions, performing needs assessments and developing new or expanding existing account relationships. Assists Branch Manager in providing coaching and direction to branch staff in both sales and service activities including lobby management practices without formal management responsibilities. May coordinate sales activities in the branch. Supports the Branch Manager in their absence. Essential Job Functions * Assists Branch Manager in the branch and acts as second in command in Branch Manager's absence. * Responsible for a broad range of complex activities in the branch that may include transaction processing, new account sales, customer servicing and referral generation. * Adapts to the needs of the branch and focuses on any promotional activities and enhances customer experience. * Has signing authority, overrides, accepts items for collection, end of day activities, monthly certifications and vault duties. * Provides input to Branch Manager regarding human resources activities related to staff, including assisting in the selection, hiring, and providing input for annual performance targets and evaluation feedback. Assists in coaching and skill development to include bank products, sales and service. * Follows all operating policies and procedures. Supports Branch Manager in assisting branch staff to meet all regulatory compliance standards. * May direct product based or skills huddles or sales meetings, and provide input to the Branch Manager on lobby and line management strategies. Education: * High School Diploma or GED Required Work Experience: * 3 - 5 yrs Requires advanced knowledge of job area of technical or operational practices within assigned discipline. Typically requires a minimum 5 years of prior relevant experience. Prefer University Degree or equivalent experience. Skills: * Excellent customer service skills, communication skills, both written and verbal, and presentation skills. * Excellent understanding of all Bank deposits, lending and credit product and services. * Strong knowledge and understanding of retail compliance controls, risk management and branch processes and procedures. * Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. * Expertly use all applicable systems, technology and software to perform job functions. * Strong problem solving skills. * Strong planning and organization skills. * Demonstrated leadership skills with ability to mentor and lead while maintaining individual workload. Equal Employment Opportunity Policy Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran. Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations. Bank Of The West San Jose CA

Retail Store Manager (Smileshop Manager) - San Jose California

Smiledirectclub