Retail Store Manager

Petsmart Bristol , VA 24202

Posted 1 week ago

RETAIL STORE MANAGER

ABOUT OUR STORES:

PetSmart is a retailer unlike any other; we don't just sell products, we provide solutions that foster happy and healthy homes for pets and pet parents. Our Store Managers lead the operations of our stores through that lens and are passionate about creating a unique, customer-focused environment.

As a Retail Store Manager with PetSmart, you'll oversee all aspects of our retail storefrom head to tail. From hiring & training knowledgeable associates to executing on strategic merchandising initiatives, you'll set the standard of success within our stores. It's no easy feat, but every day you come in to work you'll take pride in knowing that you're making a real difference for your associates, our pet parents, and pets in our care.

ABOUT OUR TEAMS:

In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. You'll lead an Assistant Manager, Service Managers and Department Managers to success in the following areas:

  • Customer Engagement: With extensive knowledge of our products and a passion for animals, our Customer Engagement team ensure that our customers have the right solutions for their pet. In addition to supporting store initiatives, they also lead a team of Pet Care Associates to maintain a safe and clean environment for all pets in our care.

  • Merchandising & Inventory: With a heavy emphasis on store presentation, our Merchandise and Inventory teams play an integral role in helping our pet parents find exactly what they need, right when they need it. This team leads the execution plan-o-grams, organize promotional and sale price changes, and oversee fulfillment of our In-Store Pick Up Orders.

  • Associate Leadership: With an emphasis on training and development, our Associate Lead ensures that our teams have the education they need to advise pet parents, complete pet safety inspections and support the Store Manager on company initiatives.

  • Services: There's more to our stores than just the merchandiseit's the services that we offer that are fast growing areas of our business. Although our Grooming Salon and our Pets Hotel do have their own leaders, it is in partnership with the Store Manager that they are successful business units.

  • Overall Retail Initiatives: You and your teams will also drive sales and traffic targets, execute on strategic merchandising initiatives and set standards of success within our retail store.

ABOUT YOUR CAREER:

Just like we're there for pets at every stage of their lives, we'll be with you at every stage of your career, too. With PetSmart, you will have opportunities to:

  • Develop your leadership skills with on-going development

  • Tackle the challenge of a new store opening or turning around a struggling store

  • Transfer to any one of our 1600 stores nationwide

  • Grow to become a District Leader and then a Regional Director

THE WARM AND FUZZIES:

We've highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart can't be fully described in the job description.

  • It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!

  • It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!

  • It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!

  • It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.

  • It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.

  • It's the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it's a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Store Management team!

Similar Job Titles Store Manager, Store Leader, General Manager, Senior Team Leader, Retail Manager, Store Director, Key Holder, Executive Team Leader, district manager

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18.

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Requirements

SUMMARY

Responsible for overall leadership, coaching, and building an independent, committed, high performing team to achieve results and drive the company strategies. The Store Leader is accountable for:

  • Fostering a culture of CARE for Pet Parents and Associates

  • Pet Health

  • Customer Engagement

  • Driving key company sales strategies

  • Driving services: Salon, Pet Training, and Hotel (if applicable)

  • Ensuring Operational Excellence

PRINCIPLE ACCOUNTABILITIES

May include, but not limited to, the following:

  • Accountable for leading and holding team accountable for driving PetSmart's mission, core values, vision and strategy every day.

  • Responsible for taking immediate action when a sick pet is found in the store (cost is not a consideration). Fosters an environment where pet health and care is first and foremost.

  • Responsible for utilizing current company strategies for associate hiring, on boarding, development, and performance management to create a best in-class workforce.

  • Responsible for achieving P&L expectations such as sales and expense targets.

  • Responsible for the development of management staff by coaching and weekly one on ones with direct reports. reports

  • Review weekly schedules and weekly payroll reports.

  • Ensures the safety/security of company assets, customers, pets, and associates through regular store walks, ensures monthly Shrink and Safety meetings are held, and training of store standards/compliance with company and government safety standards.

  • Foster relationships with our Services partners including, but not limited to, PetSmart Charities, Banfield, and external adoption partners.

  • Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures.

  • Fosters a culture of diversity and inclusion with associates creating an environment of engagement

  • Represents the company to outside organizations within the local community.

SUPERVISORY RESPONSIBILITIES

  • Typically supervises 6 managers and oversees up to 75 non-supervisory associates within the store.

  • Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance, rewarding and coaching associates; addressing complaints and resolving problems.

EDUCATION, EXPERIENCE, SUCCESS FACTORS

  • Position requires a Bachelor's degree from four-year college or university, or a minimum of three years' related management experience working in a retail or hospitality/restaurant industry, OR equivalent combination of education and experience
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Wireless Retail Store Manager 3/20 (Exit Seven)

Wireless Express

Posted 2 days ago

VIEW JOBS 3/22/2019 12:00:00 AM 2019-06-20T00:00 Wireless Retail Store Manager Wireless Express, one of the largest and fastest growing Sprint Authorized Retailers in the country, is searching for a Wireless Store Manager in your area to join our team to sell SPRINT products. We offer a fun, high energy, and rewarding sales environment. If you are looking for a new opportunity with a growing technology company, this is the place to be! Our Wireless Store Managers are responsible for: * Leading store team goals with unparalleled store experience that improves customer loyalty and strengthens the Sprint Brand; * Motivating the store team to meet or exceed key performance objectives that include service and repair metrics, sales and customer * Providing a total sales solution to our customers, for any of their wireless/mobility needs. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money; personalizing their experience; and protecting their investment * Delivering an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand * Meeting or exceed key performance objectives, including sales and customer satisfaction goals * Accurately setting up accounts, so customers are ready to use their new devices and plans as soon as they leave the store * Identifying the right solutions for customer billing, technical and/or account issues * Completing training in their curriculum path to further their skills and career opportunities * Comply with all operational policies and procedures, including the Wireless Express Code of Conduct. Basic Qualifications: * High School diploma or equivalent * 4 years retail sales or related wireless sales experience * 2 Plus Years of Wireless/Electronics Management Experience * Managers must be available to work a retail schedule that includes evenings, weekends and holidays 45 Plus hours per week. * Our Managers are paid an hourly base pay, with overtime pay plus commissions based on store performance. Potential to earn $55,000 plus annually. * Driving is required for company purposes and must possess a valid driver's license We offer: * A Great wellness package including health, dental & Vision insurance after 60 days of employment for employees and their families * 401K with company match after 1 year of employment * Tuition Reimbursement * Employee Perk Program * Discounted Cell Phone Service * Employee Assistance Program * President's Travel Awards Program for Top Store Managers * The ability to lead and grow an incredible team and advance your career! Wireless Express Bristol VA

Retail Store Manager

Petsmart