Retail Store Manager

Petsmart Chula Vista , CA 91909

Posted 1 week ago

RETAIL STORE MANAGER

ABOUT OUR STORES:

PetSmart is a retailer unlike any other; we don't just sell products, we provide solutions that foster happy and healthy homes for pets and pet parents. Our Store Managers lead the operations of our stores through that lens and are passionate about creating a unique, customer-focused environment.

As a Retail Store Manager with PetSmart, you'll oversee all aspects of our retail storefrom head to tail. From hiring & training knowledgeable associates to executing on strategic merchandising initiatives, you'll set the standard of success within our stores. It's no easy feat, but every day you come in to work you'll take pride in knowing that you're making a real difference for your associates, our pet parents, and pets in our care.

ABOUT OUR TEAMS:

In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. You'll lead an Assistant Manager, Service Managers and Department Managers to success in the following areas:

  • Customer Engagement: With extensive knowledge of our products and a passion for animals, our Customer Engagement team ensure that our customers have the right solutions for their pet. In addition to supporting store initiatives, they also lead a team of Pet Care Associates to maintain a safe and clean environment for all pets in our care.

  • Merchandising & Inventory: With a heavy emphasis on store presentation, our Merchandise and Inventory teams play an integral role in helping our pet parents find exactly what they need, right when they need it. This team leads the execution plan-o-grams, organize promotional and sale price changes, and oversee fulfillment of our In-Store Pick Up Orders.

  • Associate Leadership: With an emphasis on training and development, our Associate Lead ensures that our teams have the education they need to advise pet parents, complete pet safety inspections and support the Store Manager on company initiatives.

  • Services: There's more to our stores than just the merchandiseit's the services that we offer that are fast growing areas of our business. Although our Grooming Salon and our Pets Hotel do have their own leaders, it is in partnership with the Store Manager that they are successful business units.

  • Overall Retail Initiatives: You and your teams will also drive sales and traffic targets, execute on strategic merchandising initiatives and set standards of success within our retail store.

ABOUT YOUR CAREER:

Just like we're there for pets at every stage of their lives, we'll be with you at every stage of your career, too. With PetSmart, you will have opportunities to:

  • Develop your leadership skills with on-going development

  • Tackle the challenge of a new store opening or turning around a struggling store

  • Transfer to any one of our 1600 stores nationwide

  • Grow to become a District Leader and then a Regional Director

THE WARM AND FUZZIES:

We've highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart can't be fully described in the job description.

  • It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!

  • It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!

  • It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!

  • It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.

  • It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.

  • It's the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it's a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Store Management team!

Similar Job Titles Store Manager, Store Leader, General Manager, Senior Team Leader, Retail Manager, Store Director, Key Holder, Executive Team Leader, district manager

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18.

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Requirements

SUMMARY

Responsible for overall leadership, coaching, and building an independent, committed, high performing team to achieve results and drive the company strategies. The Store Leader is accountable for:

  • Fostering a culture of CARE for Pet Parents and Associates

  • Pet Health

  • Customer Engagement

  • Driving key company sales strategies

  • Driving services: Salon, Pet Training, and Hotel (if applicable)

  • Ensuring Operational Excellence

PRINCIPLE ACCOUNTABILITIES

May include, but not limited to, the following:

  • Accountable for leading and holding team accountable for driving PetSmart's mission, core values, vision and strategy every day.

  • Responsible for taking immediate action when a sick pet is found in the store (cost is not a consideration). Fosters an environment where pet health and care is first and foremost.

  • Responsible for utilizing current company strategies for associate hiring, on boarding, development, and performance management to create a best in-class workforce.

  • Responsible for achieving P&L expectations such as sales and expense targets.

  • Responsible for the development of management staff by coaching and weekly one on ones with direct reports. reports

  • Review weekly schedules and weekly payroll reports.

  • Ensures the safety/security of company assets, customers, pets, and associates through regular store walks, ensures monthly Shrink and Safety meetings are held, and training of store standards/compliance with company and government safety standards.

  • Foster relationships with our Services partners including, but not limited to, PetSmart Charities, Banfield, and external adoption partners.

  • Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures.

  • Fosters a culture of diversity and inclusion with associates creating an environment of engagement

  • Represents the company to outside organizations within the local community.

SUPERVISORY RESPONSIBILITIES

  • Typically supervises 6 managers and oversees up to 75 non-supervisory associates within the store.

  • Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance, rewarding and coaching associates; addressing complaints and resolving problems.

EDUCATION, EXPERIENCE, SUCCESS FACTORS

  • Position requires a Bachelor's degree from four-year college or university, or a minimum of three years' related management experience working in a retail or hospitality/restaurant industry, OR equivalent combination of education and experience
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager

Spring Mobile

Posted 7 days ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Job Description What The Spring Mobile Family Is All About... As AT&T's Largest national authorized retailer, we help connect our customers to the people, information, and entertainment that matters most to them. This starts with you. Life moves fast, and we want you to ensure that our customers won't miss any part of it. As a Store Manager on our team, you will be leading a team of best-in-class salespeople who thrive in a collaborative culture. You will work with and lead other passionate people to build relationships and results while providing an exceptional experience for all customers and employees. This role comes with a highly competitive hourly base, commission, benefits, and career growth. What you'll be doing... * Coaching and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively * Creating a work environment where motivated people can excel * Supervising store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity * Maintaining standards for personal sales in addition to managerial duties as directed by the district manager * Attending weekly district meetings in which some travel may be required * Offering integrated, seamless, and entertainment options including DIRECTV * Interviewing, hiring and making necessary discipline decisions, including terminations, for store personnel * Observing and coaching employees to provide feedback around sales technique effectiveness * Fully understanding and educating your team on the compensation plan * Employing Scheduling Tools to properly staff and meet business needs * Ensuring timely completion of required training among your team What we're looking for… A collaborative and effective leader who is self-motivated and has a contagious positive attitude. You love engaging with customers, leading a team and have a passion for technology. You are competitive and driven to succeed. You like to lead, coach and develop diverse teams and make people genuinely happy. See if you have what it takes to join our amazing team! You will need: * To be at least 18 years old * A High School diploma or GED * Ability to motivate and lead direct reports * Ability to work flexible hours including evenings, weekends and some holidays * Consistency in demonstrating a commitment to Spring Mobile policies and procedures * Capable of operating a personal computer, wireless equipment and copier * Proficient in all Microsoft applications * Ability to work effectively and cooperatively with others * To have clear communication, listening, writing and speaking skills * Ability to walk; sit for long periods of time; use hands and fingers to handle small objects, or feel objects or controls; reach and stretch with hands and arms; balance; stoop; kneel and crawl under desks or in confined spaces; talk and hear. Specific vision abilities required; close vision, distance vision, color vision, peripheral vision, depth, the ability to look at the computer screen for extended periods of time. In addition, you may be asked to regularly lift and/or move up to 30 pounds. Things that are nice to have: * Previous retail or customer service experience * Previous sales management experience in the telecommunications or related industry * Familiarity with wireless terminology and AT&T Mobility systems What you'll get: * Ongoing training * Exciting career paths * Supportive team environment * Medical/dental coverage * 401(k) plan * Tuition reimbursement * Paid time off Not to mention some pretty cool perks, like: * Great discounts on AT&T service plans. Using our technology, gain first-hand expertise to share with our customers. * Discounts on accessories and additional AT&T products and services. That means you always have access to the coolest gadgets around. * An annual clothing credit to spend on a wide range of Team Color apparel. Spring Mobile Chula Vista CA

Retail Store Manager

Petsmart