Retail Store Manager - Century City

As a Retail Store Manager at CALPAK, you will lead the charge in crafting delightful travel experiences for our customers, elevating their journeys with knowledge and inspiration about CALPAK's versatile travel solutions. Your goal is to foster a 'Happy Packing' lifestyle, ensuring that every trip is a source of joy. Take responsibility for the team while achieving individual and team sales goals.

Requirements

• Customer Service and Engagement
• Motivate, coach, and inspire the team to be the best brand ambassadors.
• Stay knowledgeable about products and industry trends.
• Create strategies to achieve individual and store goals.
• Mentor and inspire the team to enhance overall store performance.
• Available to work a flexible schedule, including weekends and holidays.
• Communicates new initiatives, leadership messages, and promotions.
• Ensures impeccable execution of operational policies and procedures.
• Builds strategic plans and provides the necessary tools for the team to achieve KPIs.
• Able to cope with change and shift direction as needed.
• Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided
• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Must have the ability to identify and solve complex problems.
• Possess strong interpersonal skills/proficient written and verbal communication abilities.
• Self-starter who promotes action and maintains sense of urgency to achieve results.
• Maintain accurate pricing displays for all merchandise SKU’s daily.
• Inventory & Order Management.
• Product knowledge of all SKU’s.
• Stocking all retail merchandise stations.
• Conduct opening duties to prepare store for customers, (shift readiness).
• Conduct midday/side work duties mentioned above to maintain store area to maintain appearance and CALPAK retail standards.
• Conduct closing duties to prepare store and assigned areas for next day.
• Perform other duties as assigned by Leadership Team or as required.

Competency

• Ability to read, write, and communicate effectively in English.
• Strong interpersonal skills and proficiency in written and verbal communication.
• Time management and multitasking abilities.
• Positive attitude, punctuality, and dependability.
• Ability to use Point of Sale systems (POS) effectively.
• Attention to detail and problem-solving skills.

Supervisory responsibilities—

• Direct reports include full & part-time supervisors and team members.

Physical demands—

• Stand and walk throughout the shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent basis)

Position type and expected hours of work—              

• Full-time to 40-45 hours/week or more, working shifts as early as 9:00 AM working shifts as late as 11:59pm, on rare occasions due to business demands shifts may extend past 12:01am.
• Due to unexpected business demands overtime (shifts greater than 8 hours) may be required.
• Working hours require flexibility and will include weekends and holidays.

Travel—

• Walking to & from parking structure/lot and/or public transportation.
• Driving to CALPAK HQ for Training Opportunities
• Walking is required for all storage loading dock and trash/recycle disposal job duties.

Required education and experience—

• High School diploma or equivalent.
• Minimum - 3+ years of progressive retail management experience
• Demonstrated sales and service skills, strong interpersonal skills, verbal communication and listening skills. Ability to multi-task, basic math and cash handling experience.
• Must have an aptitude and enthusiasm to learn about all products available to our customers.

Preferred education and experience

• Customer Service Experience.
• Store Management Experience.

Benefits

• Medical, Dental & Vision insurance
• Accrued PTO