Retail Store Manager

Bridgestone Corporation Kalamazoo , MI 49001

Posted 4 weeks ago

Continue learning new techniques to stay abreast in a rapidly growing automotive industry.

STOP looking for a job and START investing in your career at Firestone Complete Auto Care!

Full and Part-time benefits available from day one- including tool program discounts!

Bridgestone Retail Operations, LLC operates more than 2,200 stores and employs over 22,000 teammates. Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works. We are one of the most trusted automotive care providers - join our team today! Your knowledge is EXACTLY what we need.

Responsible for every aspect of the store operation. To include selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.

Job Responsibilities

  • Customer service

  • Drive store Sales & promotions

  • Build Customer Satisfaction & Loyalty

  • Creating Results for Teammates, Customers and the Company

  • Understand alternative tire sourcing and competitors

  • Payroll, budgets and store goals

  • Responsible for record keeping and relevant financial information

  • Manage, schedule and assign staff according to their skill level

  • Attend paid training to stay up-to-date with new developments in the automotive service industry

  • Follow up with customers to obtain feedback and ensure they are satisfied with received

Minimum Requirements

Required:

  • High School Diploma or equivalent

  • Demonstrated success in retail sales management

  • Problem solving as it relates to customer complaints

  • Aptitude to manage inventory, order scheduling, and ongoing merchandising displays

  • Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty

  • Teammate and customer communication skills

  • Negotiation and conflict resolution skills

  • Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles

  • Must have completed all current and required BSRO store education courses & modules required for this position

Preferred:

  • 2-year college degree or equivalent

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.


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