Retail Store Manager - Ann Arbor, MI

CVS Health Ann Arbor , MI 48103

Posted 5 days ago

Job Description:

General Summary:

The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.

A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation

  • Sales and inventory management

  • Employee staffing, training, and development

  • Financial management

  • Customer service leadership

The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.

Essential Functions:
1.Management

  • Lead others and work effectively with store crews

  • Supervise, assign and direct activities of the store's crew

  • Effectively communicate information to store crew and supervisors in an open and timely manner

  • Support Store Manager with actions plans for operational and service improvement
    2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture (greet, offer help, and thank)

  • Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

  • Handle all customer relations issues in accordance with company policy

  • Promote a positive shopping experience for all customers

  • Maintain customer/patient confidentiality
    3.Merchandising/Presentation

  • Price merchandise

  • Stock shelves

  • Reset departments following POGs adapting them to a particular store

  • Organize and execute the display and signing of weekly, major promotional and seasonal merchandise

  • Organize and execute the display and maintenance of off-shelf merchandise
    4.Loss Prevention

  • Control use of register keys, securing door keys, alarm codes, and safecombinations

  • Execute locking of safe and security doors and setting of alarms when closing the store

  • Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report

  • Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly

  • Protect store assets

  • Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases

  • Maintain and react to Electronic Article Surveillance system

  • Ensure price accuracy, using POS Price Accuracy Report and in-store price audits
    5.Operations

  • Respond to MIS

  • Review electronic journal

  • Access, input, retrieve and analyze information from the computer

  • Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine

  • Maintain an organized office and backroom

  • Work reserve stock

  • Oversee and execute the preparation of the daily cash report and weekly summary

  • Develop sales/hours forecasts

  • Load and unload deliveries

  • Lift 35 pound trays/cases to a height of 4 feet

  • Move trays/cases from one location to another

  • Verify and document billing of merchandise (check-in merchandise)

  • Execute and document merchandise returns and inter-store transfers

  • Operate a cash register - including: cash, check and charge transactions

  • Bagging merchandise

  • Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings

  • Deliver deposits and secure change from the bank maintain a balanced imprest fund

  • Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours

  • Finalize weekly payroll

  • Ensure compliance with all company policies and procedures and federal and state laws

  • Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested

  • Open/close store

  • Conduct a walk through of the store and establish a prioritized list of tasks

  • Answer telephone

  • Identify and react to in-store repairs

  • Execute payment of outside vendors as appropriate
    6.Human Resources

  • Train, develop, and evaluate crew members and supervisors

  • Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel

  • Conduct performance appraisals for all directly assigned personnel

  • Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job

  • Coach and execute counseling discussions with store employees

  • Maintain a work place free from discrimination and harassment
    7.Financial Reporting/Administration

  • Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans

  • Prepare the store for a physical inventory

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inven

Required Qualifications

Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered

Ability to transfer to other CVS/pharmacy stores located within the same District

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications
5 + years of retail management experience, or experience as a CVS Supervisor

Ability to transfer to other CVS/pharmacy locations outside of the same District

Education

A high school diploma or GED is required.

  • A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
TL Store Asset Protection Ann Arbor Saline Rd Ann Arbor MI

Meijer, Inc.

Posted 5 days ago

VIEW JOBS 3/14/2019 12:00:00 AM 2019-06-12T00:00 Currently, Meijer is looking for a Team Lead, Stores Asset Protection. Collaborates with the Market Asset Protection Manager and Store Leadership to support a culture of shrink prevention through operational excellence, theft controls and people development, along with a culture of safety with 200% accountability. Oversees and ensures the effectiveness of Asset Protection shrink prevention initiatives, company directives and safety efforts to maintain an open environment of integrity and excellence. Key Deliverables: * Manages leadership of the Asset Protection team including hiring, performance reviews, providing timely feedback, scheduling within budget standards and overal performance as it aligns to company programs and initiatives. * Manages and participates in investigations of internal/external losses and criminal acts and ensures store wide execution of deterrence methods, including merchandise protection, by teaching, training and providing consistent follow up to store leadership. * Serves as a permanent member of the store's Safety Committee Team and promotes the 200% safety accountability expectation. * Conducts safety auditing to identify any unsafe conditions and behavior, then determine and implement strategies to remedy any concerns. * Ensures physical security of assigned unit, e.g. AP technology, fire protection system and associated alarms are operational, key control is properly maintained, doors are locked when designated by policy and staff is appropriately trained. * Develops and implements strategies related to store's shrink plans and ensures that Asset Protection goals are accomplished. * Maintains professional company standards within the Asset Protection office as it serves for a point of contact with outside/third party authorities. * Reviews financial reports and area specific processes to determine root cause analysis of issues identified and partners with store leadership to assist with resolutions. * Conducts pre and post inventory assessments and analysis. * Attend, participate and present at store meetings, new team member orientation and department specific meetings with Asset Protection related topics. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. Qualifications: * High School Diploma required. * Bachelor's degree or equivalent work experience preferred. * 1-2 years of retail experience * 1-2 years of investigative experience preferred. * 1-2 years of supervisory experience preferred. * Ability to think strategically and make discretionary recommendations and decisions. * Ability to proficiently delegate tasks to ensure completion at multiple units * Ability to prioritize time to achieve the greatest positive impact to the organization. * Utilizes effective leadership skills to remotely lead asset protection teams even while not on the premises. * Proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint). * Ability to analyze financial reporting tools including Shrink, P/L Statements, Risk Assessments and Exception Reports. * Strong investigative skills/techniques. * Skilled in interviewing and interrogations tactics (Wicklander preferred). * Understanding of the criminal and civil justice system (e.g. local, state, federal, and regulatory, etc.). * Understanding of Organized Retail Crime. * Understanding of retail operations (e.g. cash office, receiving, Pharmacy operations) and product protection strategies. Meijer, Inc. Ann Arbor MI

Retail Store Manager - Ann Arbor, MI

CVS Health