Retail Store Manager (05)

No Late Nights!

Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday.

Additional benefits of working full time for GICMH are:

• Employee discount at our retail stores.
• Employee discount at Dell, AT&T, and other retailers.
• 4 weeks of paid time off in your first year, eligible to start using after 90 days.
• Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
• Supplemental Life Insurance.
• Financial Coaching - budgeting, debt pay off, credit collection knowledge, and more.

Purpose or General Objective: To operate a retail store within a given budget while meeting or exceeding a production plan, monthly sales goals and planned company contribution.

Essential Duties:

• Continually support a diverse team of associates and participants to meet sales goals
• Proved extraordinary customer service with professionalism, while adhering to policy and procedure.
• Communicate and oversee logistics between store and plant for store needs.
• Meet production goals by training, motivating, and mentoring to store staff.
• Responsible for employee management and performance feedback.
• Creating bi-weekly employee schedules that meets production needs.
• Review and respond to customer complaints in a professional manner.
• Responsible for cash handling issues.
• Follow weekly rotation policies on all goods and inventory, as scheduled.
• Meet operation needs including closing at least 2 nights per week and responding to after hour emergencies.

Additional Duties:

• Establishes and maintains a safe and professional environment for all employees, participants and customers.
• Must maintain a valid Michigan driver's license and driving record acceptable under Goodwill's policy, with insurance coverage in your name.
• Perform other non-managerial functions, as needed.
• Other duties as assigned by District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.

Physical Requirements:

• Ability to reach, bend, twist, push, and lift up-to 50 pounds on a regular basis.
• Ability to stand for up to 4 hours at a time.
• Must be comfortable handling new and used items.

Skills Required:

• Excellent verbal and written communication skills

Work Experience Requirements:

• At least 2 years of retail related sales experience
• Minimum of 5 years management/supervision experience
• Knowledge of Microsoft Office Suite
• Marketing and/or merchandising training preferred.

Education Requirements:

• High school diploma or equivalent, preferred