Retail Store Associate

Mulberrys Garment Care Belmont , CA 94002

Posted 1 week ago

Be a part of the team that is revolutionizing the dry cleaning industry! Mulberrys Garment Care, the leading premium, toxin free dry cleaner is looking for the right person to be a part of our Bay Area store operations. As a Store Associate, you will be an integral part of delivering the Mulberrys brand experience to our valued customers. Best of all, youll be a part of a fast-moving, innovative and fun culture that is reimagining dry cleaning and laundry in the 21st century!

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Summary of Key Responsibilities

Delivering an exceptional brand experience to customers

  • Proactively introduce the Mulberrys suite of services (dry cleaning, laundry, household, leather, shoes, etc) to customers to ensure knowledge and awareness of offerings
  • Provide delightful, attentive and hospitable service to all customers
  • Practice a go above and beyond approach to customers garment care questions and resolutions
  • Demonstrate an attention to detail and an enduring sense of care in the inspection and sorting of customers garments

Ensuring effective and efficient organization of retail store operations

  • Maintain clean and visually appealing store in accordance with Mulberrys stated standards
  • Ensure that all incoming/outgoing garments are properly catalogued, scanned, and workflowed to their correct location
  • Maintaining ample level of inventory and supplies
  • Maintain up-to-date notes in stores task management system (Asana) and on customer order tickets as needed

Requirements

Summary of Experience

  • 2-5 years of retail store experience
  • Experience in a service business (e.g. restaurants, coffee shops, car service, dry cleaning, printing etc.) preferred

Required Knowledge, Skills and Abilities

  • Knowledge of customer service and hospitality techniques a major plus
  • Creative solutions driven mindset, with a roll up your sleeves and get it done attitude
  • Comfortability with people of all walks of life and backgrounds
  • Ability to conduct store operations independently
  • Organization and planning skills
  • Strong operational skills in a customer service environment
  • Strong problem-solving skills
  • Team-building skills
  • Ability to communicate clearly and concisely, both orally and in writing

Education

  • High school diploma

Benefits

  • Health insurance
  • 401K
  • Berry Stock program
  • Monthly stipend for Mulberrys services
  • Discounted costs on garment cleaning
  • Fun and work family company culture
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Retail Store Associate

Mulberrys Garment Care